Ryan Mullenix Email & Phone Number

Downers Grove, IL, US

Margin and Pricing Analysis

Downers Grove, IL, US

• Using knowledge of distribution, regulation and processes, serve as primary point of contact for customers, responsible for accurate orders, timely communications and issue resolution.
• Create mutually beneficial relationships with customers, suppliers and internal Univar teams in order to provide best in class service.
• Establish communication with appropriate internal Univar personnel to assist with customer issues.
• Utilize SAP to view inventory, place and manage orders as well as create visibility into price margin opportunities and identify solutions.

• Following Amazon and OSHA safety regulations, work on foot or order picker to stow product in efficient manor in appropriate locations in order for outbound team to locate and fulfill customer orders.
• Customer Obsession: Treat all items with a sense of urgency and respect to ensure customer order is fulfilled properly with correct product in excellent condition.
• Leadership 360: Respect all employees regardless of title and lead in all aspects including work ethic, safety practices, vocalizing issues and suggesting process improvements.
• Data Analytics: Utilizing resources to improve efficiencies in own work and that of team members.
• Process Improvement: Research and investigate current processes and determine ways to improve based on employee feedback and data analytics

Basking Ridge, NJ, US

• Provide leadership as senior business analyst with responsibility for strategic accounts. Lead employee teams to evaluate and diagnose consumer concerns, design solution implementation and guide project timelines from.
• Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up. Evaluate customer concerns and objectives.
• Project Management: Diagnose consumer problems; collaborate with cross-functional teams to innovate solutions to resolve customer issues; create project plans to deploy solutions; manage change integration throughout.
• Analysis & Reporting: Analyze systems and processes; identity improvements and design enhancements to decrease drag and increase productivity. Track data points and deliver real-time progress reports to senior.
• Standard Operating Procedures: Analyzed collected data to innovate change; design corrections and craft implementation strategy; prepared deployment for national employee base through technical plans designed to.
• Subject Matter Expert: Subject matter expert in operational improvements; achieved LEAN Six Sigma certifications; skilled at designing improvements and integrating change throughout workgroups; leveraged Scrum.

Basking Ridge, NJ, US

• Delivered elite service as front-line, customer-facing support. Interfaced with customer experiencing escalated concerns. Discussed in-depth technical concerns with clients identified problems and matched solutions.
• Operations Management: Review and assess workflows to make operational improvements through root-cause analysis; strategically deploy resources across functional workgroups to optimize performance and efficiency..
• Award Winning: Twice recognized as P.E.A.K. Award Winner and Winner’s Circle in 2011 for outstanding telephone support and 125% to goal om Management by Objective, respectively; collaborated with diverse teams to.
• Standard Operating Procedures: Designed functional improvements to streamline operations. Created 3-Day Repeat Reduction Checklist to solve client issues on first contact; decreased repeat contacts by more than 4.5%.
• Staff Training: Developed and deployed extensive staff training resources to provide ongoing superior client service as member of the Business Solution Specialist Team Leader unit.

Basking Ridge, NJ, US

Assisting customers with management of their business accounts.

Basking Ridge, NJ, US

Assisted in the management of consumer accounts.

Responsible for all day to day sales for the hotel. Managed sales blitzes, group contracts and direct marketing of the hotel for extended stays. I was responsible for supporting up to 20 corporate accounts and maintaining relationships with guests.

Bachelor Of Business Administration - Bba, Business Analysis And Project Management

Associates Degree Business Management, Project Management

Bs, Classics