Ryan Mullett Email and Phone Number
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Ryan Mullett personal email
Experienced Software Engineer with a demonstrated history of working in the computer software industry. Currently working as an Automation Domain Expert, providing automation artifacts for Red Hat Support. Skilled in Linux System Administration, and Devops infrastructure administration. Strong information technology professional with a Bachelor's degree focused in Public Relations, and Applied Communication from Quinnipiac University.
Red Hat
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- 16145
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Senior Software EngineerRed Hat Oct 2024 - PresentClaremont, California, United States
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Software EngineerRed Hat Nov 2021 - Nov 2024Los Angeles County, California, United States•Help determine requirements for automation of support troubleshooting tasks•Help determine priority of automation tasks•Create automation components•Curate rules used in Troubleshooting and Auto-comment applications•Manage collection of shared rules used by support•Engage support in usage of automation tools•Leverage and support Knowledge-Centered Services (KCS) practices in the automation workflow.•Perform analysis of customer and case data to test and understand the impact of automation.•Work with Insights Rule development team to develop Tier-2/3 rule review processes, processes for repo management
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Software Maintenance EngineerRed Hat Apr 2020 - Nov 2021Los Angeles County, California, United States•Collaborate with Technical Support Engineers to provide assistance to Red Hat customers on difficult technical issues•Engage and collaborate with in-house engineers and developers to promote creative solutions via software enhancements to improve customer satisfaction •Developed several in house solutions for Red Hat engineers in order to automate daily workflows using a containerized solution for ease of use
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Senior Technical Support EngineerRed Hat Oct 2018 - Mar 2020Denver, Co
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Technical Support EngineerRed Hat Feb 2017 - Sep 2018Raleigh, North Carolina•Provide technical support to subscribers of Red Hat Enterprise Linux and other Red Hat software•Use command line tools to diagnose issues in a wide range of issues with a speciality in Anaconda and Shells•Record customer interactions to detail troubleshooting and resolution and in order to ensure that service level agreements are met and customer issues are resolved in a timely fashion•Assist in the development of comprehensive and reusable self-service solutions via knowledge-base articles and further documentation•Work closely with Red Hat development engineers, production support engineers, and technical account managers to ensure customers are provided value from their Red Hat subscriptions
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System AdministratorAsponte Technology Sep 2015 - Feb 2017Cary, North Carolina•Configure and Maintain systems running RHEL and CentOS distributions of Linux using vSphere ESXi hypervisors•Maintenance of Virtual Machines and Servers running Linux and Windows•Automation of System Administration to increase productivity and uptime on all systems•Utilize and provide support for locally hosted GIT repository for version control of Sysadmin scripts•Configure networking equipment to ensure optimization of network flows and security with all connections including people working remotely using VPN•Installation and configuration of IBM WebSphere products including Portal, Connections, and Commerce•Administer IBM WebSphere Application Server including migrating data between DB2 databases and integrating IBM LDAP servers for login credentials using IBM built tools to syndicate data•Maintain company laptops and other equipment running Windows XP, 7, 10, and OSX to ensure no losses in productivity or security breaches -
Tier 1 Help DeskKodak Alaris Service And Support Through Adecco Oct 2014 - Sep 2015Durham, North Carolina•Maintenance and troubleshooting of Kodak kiosks•Maintaining and troubleshooting of Kodak equipment including printers, kiosks, PCs, and networking equipment to ensure maximum uptime on all Kodak equipment throughout major US and Canadian retailers•Maintain systems running Windows XP and W7 •Promoted to team specifically designed to work with Kiosk networking
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Head Photo TechnicianWalgreens Feb 2014 - Oct 2014Cary, Nc•Maintenance and troubleshooting of photo printing systems, including several printers and PCs which require work on a weekly basis•Work with customers to ensure understanding of photo systems in order to guarantee the best print quality on photos•Work with customers to find photo solutions which work for them, ensuring that they understand the pros and cons of each photo option
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Public Relations And Social Media InternH. Pearce Real Estate Company Aug 2012 - Dec 2012•Wrote commercial and residential press releases for large multi-office real estate firm•Manged Pearce Real Estate firm-wide social media (Facebook and Twitter)•Edited all external releases as well as agent profiles on the Pearce website•Reported to Barbara Pearce, firm President
Ryan Mullett Skills
Ryan Mullett Education Details
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Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Ryan Mullett
What company does Ryan Mullett work for?
Ryan Mullett works for Red Hat
What is Ryan Mullett's role at the current company?
Ryan Mullett's current role is Senior Software Engineer at Red Hat.
What is Ryan Mullett's email address?
Ryan Mullett's email address is ry****@****nte.com
What schools did Ryan Mullett attend?
Ryan Mullett attended Quinnipiac University.
What are some of Ryan Mullett's interests?
Ryan Mullett has interest in Pc Troubleshooting And Optimization, Pc Gaming, Mobile Development, 3d Printing, Linux, New Technologies, Windows, Pc Maintenance.
What skills is Ryan Mullett known for?
Ryan Mullett has skills like Linux System Administration, Server Automation, Red Hat Certified Engineer, Rhel, Rhcsa, Shell Scripting, Centos, Server Administration, Comptia A+, Bash, Software Troubleshooting, Computer Hardware Troubleshooting.
Who are Ryan Mullett's colleagues?
Ryan Mullett's colleagues are Shivam Shinde, Jørgen "jd" Ness, Alex Knobel, Stephanie Hajec, Rodrigo Mejia, Nadav Viduchinsky, Paul Power.
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Ryan Mullett
Providing Hardware And Software | Creating Synergy | Increasing Revenues By Streamlining Process And Increasing WorkflowAjax, On3yahoo.com, quantum.ca, quantum.ca3 +164730XXXXX
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