Ryan Murnaghan Email & Phone Number

St. Albert, Ab, Ca

Edmonton, Alberta, Canada

• Developed knowledge of our current investment/retail banking services and products.• Built budget plans by assessment and breakdown of financial statements, cash flow, income, and expense statements.• Prepared credit approvals and declines.• Adhered to all legislative and regulatory requirements regarding privacy, money laundering and fraud.• Established long term relationships with existing and new clients by building trust and delivering customized solutions that meet their financial needs and goals.• Managing over 400 client relationships; with the goal to drive growth for deposit and lending portfolios annually.

Spruce Grove, Alberta, Canada

Corporate

• Managed credit card portfolios, providing expert advice and solutions to drive high-volume case management and program improvement.• Conducted detailed variance analysis, identifying gaps in credit card programs, and implementing enhancements to improve service delivery and client satisfaction.• Coordinated with cross-functional teams on program operations and streamlined processes to optimize performance and customer experience.• Executed cross-functional projects involving marketing, sales, and business intelligence teams to support growth initiatives and operational efficiency.• Owned the end-to-end operations of several programs, ensuring timely execution and effective communication with senior leaders

Delton Branch - Edmonton

• Conduct financial interviews with new and existing clients to identify their needs, goals, and objectives• Deliver solutions and options to clients to help meet their financial goals• Provide ongoing support to existing clients for any financial services • Communicate product and service information efficiently by utilizing fact finding questions and professional responses to address client needs • Offer competent and courteous service to clients at all times in a timely, friendly, and professional manner.• Adhere to all internal and regulatory policies and procedures in order to mitigate risk of loss to Servus and our clients