• Research, design, develop, implement, and support processes to enhance experience through user-centered design and agile experience while managing multiple projects simultaneously• Managed and strengthened relationships with multiple third-party vendors to ensure quality service delivery and seamless integration with internal processes. • Led the Conflict-of-Interest team and managed related processes to mitigate risks and ensure compliance with organizational policies, develop questionnaires providing a better candidate experience, and expedite time to fill.• Implement, integrate, and distribute talent technology process solutions to broader teams; craft enterprise and localized talent acquisition strategy, risk minimization, and operational efficiencies; and verify quality assurance processes are working as expected.• Gather detailed requirements for internal and external stakeholders, such as contracts and employee agreements for US and Non-US locations  streamlining the process globally  while maintaining legal compliance for each country.• Execute outbound email marketing campaigns to prospects, analyze engagement- and geographic-based metrics, and report data to the marketing team.• Provide insights based on standard methodologies of talent technology with customers, collaborators, and partners.• Coordinate projects and serve as the liaison between project team and other stakeholders for system support and business inquiries as it relates to the projects.

● Acted as primary administrator of Applicant Tracking System (ATS), Greenhouse to facilitate optimizations and continually provide the user’s best experience from both strategic and tactical perspectives.● Owned Greenhouse integrations and webhooks for 20+ vendors to ensure seamless functionality and enhanced stakeholder experience.● Collaborated with internal business partners to implement process improvements and installation of completed of projects/enhancements and ensure the Objective Key Results (OKR’s) are met in timely manner.● Worked with approximately 350 recruiters and senior stakeholders to provide unified recruiting processes through creation of operational enhancements and efficiencies that allow a faster time to fill and reduced click rates for recruiters.● Created, developed, and maintained training guides, documentation, and continuing education for users.

● Implemented ATS switch from Jobvite to Greenhouse● Created and implemented both Functional Testing and User Acceptance Testing (UAT) cutover plan for smooth transition from Jobvite to Greenhouse by creating test scripts and scenarios.● Identified opportunities for improvement, anticipated issues or challenges, and proposed solutions by collaborating in recruiting process improvements, engaging with stakeholders, and driving projects to completion.● Resolved issues, provided day-to-day support, and conducted training for recruiters and hiring managers.● Provided high-level technical support as system administrator of the ATS.● Oversaw reporting needs, data feed coordination, system enhancements/changes, vendor system integration, and data hygiene.● Presented reports to senior leaders on hiring performance trends to drive strategic improvements for process governance, resource alignment, and organizational changes.

-Maintained Talent systems using Workday, Ultipro, etc... -Conducted and reviewed background/drug test for potential candidates-Initiated, reviewed, and submitted offer letters for candidates that pass screenings-Partnered with recruiters on status of potential candidates and openings

Part of a team of six coordinators to process crewmember schedules and payroll hours. • Maintains attendance and payroll processes for approximately 1,000 crewmembers• Conducts interviews for potential candidates for all departments within company• Performs orientation and onboarding processes for new hires• Interprets and explains policies and procedures to crewmembers • Processes FMLA, maternity leaves, and short-term disability requests• Reviews vacation requests and accrued paid time off (PTO) • Tracks absences/shift trades and calculates hourly pay rates based on unique or customized shifts• Analyzes reports of cumulative daily/weekly/monthly data and alerts management of any discrepancies• Monitor ongoing staff occurrences to initiate probationary/suspension procedures• Provides administrative support by answering phone calls and responding to crewmember email and in-person queries

Worked at both the check-in counter and flight gates to assist passengers with reservations and flight-boarding processes.• Booked, sold, and verified flight reservations for second largest jetBlue destination with 125 daily flights• Coordinated boarding and deplaning of up to 8 daily flights, each with approximately 100 – 150 passengers• Verified passenger identification and conducted check-in process via computer• Accommodated last-minute passenger and flight changes due to unforeseen circumstances • Coordinated various duties with coworkers and other departments to ensure proper handling of passengers

Led/supervised a 30 - 40 person team to supply food, beverages, and other catering services to dozens of daily flights. • Personally serviced 4 – 6 flights per night while dispatching teams to service over 65 nightly flights• Served as provisioning department manager two nights each week• Delegated and assigned tasks (cleaning, restocking, set up, catering, oversight of deliveries, and trash pick-up duties of warehouse, carts, trucks, etc.) to a team of 22 crewmembers and ensured completion of those tasks• Maintained inventory of approximately 40 food and beverage items by placing 1 – 2 daily replacement orders and processing 1 – 3 nightly deliveries• Ordered, stored, and arranged company materials and trained crew members on their use • Held ongoing communication with supervisors related to crew performance, source of flight delays, non-working equipment, and conflicts/incidents