Ryan Murphy Email & Phone Number

Boston, MA, US

Arlington, VA, US

• Research, design, develop, implement, and support processes to enhance experience through user-centered design and agile experience while managing multiple projects simultaneously
• Managed and strengthened relationships with multiple third-party vendors to ensure quality service delivery and seamless integration with internal processes.
• Led the Conflict-of-Interest team and managed related processes to mitigate risks and ensure compliance with organizational policies, develop questionnaires providing a better candidate experience, and expedite time to.
• Implement, integrate, and distribute talent technology process solutions to broader teams; craft enterprise and localized talent acquisition strategy, risk minimization, and operational efficiencies; and verify quality.
• Gather detailed requirements for internal and external stakeholders, such as contracts and employee agreements for US and Non-US locations  streamlining the process globally  while maintaining legal compliance for.
• Execute outbound email marketing campaigns to prospects, analyze engagement- and geographic-based metrics, and report data to the marketing team.

Boston, MA, US

• Acted as primary administrator of Applicant Tracking System (ATS), Greenhouse to facilitate optimizations and continually provide the user’s best experience from both strategic and tactical perspectives.
• Owned Greenhouse integrations and webhooks for 20+ vendors to ensure seamless functionality and enhanced stakeholder experience.
• Collaborated with internal business partners to implement process improvements and installation of completed of projects/enhancements and ensure the Objective Key Results (OKR’s) are met in timely manner.
• Worked with approximately 350 recruiters and senior stakeholders to provide unified recruiting processes through creation of operational enhancements and efficiencies that allow a faster time to fill and reduced click.
• Created, developed, and maintained training guides, documentation, and continuing education for users.

Boston, MA, US

• Implemented ATS switch from Jobvite to Greenhouse
• Created and implemented both Functional Testing and User Acceptance Testing (UAT) cutover plan for smooth transition from Jobvite to Greenhouse by creating test scripts and scenarios.
• Identified opportunities for improvement, anticipated issues or challenges, and proposed solutions by collaborating in recruiting process improvements, engaging with stakeholders, and driving projects to completion.
• Resolved issues, provided day-to-day support, and conducted training for recruiters and hiring managers.
• Provided high-level technical support as system administrator of the ATS.
• Oversaw reporting needs, data feed coordination, system enhancements/changes, vendor system integration, and data hygiene.

Boston, MA, US

-Maintained Talent systems using Workday, Ultipro, etc... -Conducted and reviewed background/drug test for potential candidates-Initiated, reviewed, and submitted offer letters for candidates that pass screenings-Partnered with recruiters on status of potential candidates and openings

• Part of a team of six coordinators to process crewmember schedules and payroll hours.
• Maintains attendance and payroll processes for approximately 1,000 crewmembers
• Conducts interviews for potential candidates for all departments within company
• Performs orientation and onboarding processes for new hires
• Interprets and explains policies and procedures to crewmembers
• Processes FMLA, maternity leaves, and short-term disability requests

• Worked at both the check-in counter and flight gates to assist passengers with reservations and flight-boarding processes.
• Booked, sold, and verified flight reservations for second largest jetBlue destination with 125 daily flights
• Coordinated boarding and deplaning of up to 8 daily flights, each with approximately 100 – 150 passengers
• Verified passenger identification and conducted check-in process via computer
• Accommodated last-minute passenger and flight changes due to unforeseen circumstances
• Coordinated various duties with coworkers and other departments to ensure proper handling of passengers

• Led/supervised a 30 - 40 person team to supply food, beverages, and other catering services to dozens of daily flights.
• Personally serviced 4 – 6 flights per night while dispatching teams to service over 65 nightly flights
• Served as provisioning department manager two nights each week
• Delegated and assigned tasks (cleaning, restocking, set up, catering, oversight of deliveries, and trash pick-up duties of warehouse, carts, trucks, etc.) to a team of 22 crewmembers and ensured completion of those tasks
• Maintained inventory of approximately 40 food and beverage items by placing 1 – 2 daily replacement orders and processing 1 – 3 nightly deliveries
• Ordered, stored, and arranged company materials and trained crew members on their use

Bachelor Of Arts (B.A.), Communication, General

Associate'S Degree, Human Services, General