Ryan Murray Email & Phone Number

Vancouver, British Columbia, Canada

Cork, County Cork, Ireland

• Management of ticketing queues to fulfil/resolve issues, requests, and returns for both on-site and at home advisors.
• Troubleshooting and imaging MacBooks, laptops, displays, conferencing equipment and printers.
• Serve as centralized point of communication across vendors, business and leadership to ensure the delivery and collection of equipment to remote working advisors.
• Management of goods received and their entry into the equipment database.

County Cork, Ireland

• Management of ticketing queues to fulfil/resolve issues, requests, and returns for both on-site and at home advisors.
• Troubleshooting and imaging MacBooks, iMacs, iPads and displays.
• Serve as centralized point of communication across vendors, business and leadership to ensure the delivery and collection of equipment to remote working advisors.
• Palletising equipment as needed and ensuring the equipment database is current and up to-date.
• Management of goods received and their entry into the equipment database.

Cork, Ireland

• Manually assess technical problems against predetermined criteria to establish if a widespread issue exists that warrants an Event.
• Create, escalate, and drive Events to a timely resolution in partnership with resolver teams based on customer contact quantification, reproduction efforts, and global impact.
• Serve as centralized point of communication across tech, business, leadership, CS Ops, and internal D2 teams on-call hours.
• Provide timely and relevant information and real-time guidance to Digital Device Operations through CS- and customer-facing messaging
• Creating and managing the team work schedule and managing the teams annual leave time/balance

County Cork, Ireland

• Testing and configuring client’s environments both for the Payroll and in Time & Attendance sectors.
• Collaborating and communicating with clients via salesforce for the resolutions for issues arising with the software as part of their upgrades.
• Organizing and maintaining workloads to help team achieve case resolutions within project deadlines while also trying to maintain the organizations’ quality metrics.
• Working with Core HR system, in particular with the Time & Attendance and Payroll modules.
• Working with salesforce on a day to day basis, managing cases and timesheets.

Ireland

County Cork, Ireland

• Analyzing IT teamwork loads and identifying problem areas.
• Documentation organization, filing and archiving.
• Regular team meeting both with onsite staff and abroad.
• Development and maintenance of IT intranet site using Microsoft SharePoint