As an IT professional, I have previously managed ticketing queues to resolve issues, fulfil requests/returns for both on-site and at home advisors. I also troubleshoot and image various devices, communicate with vendors, business and leadership, and maintain the equipment database. I enjoy applying my technical skills and problem-solving abilities to ensure a smooth and efficient operation of the equipment lifecycle.Before joining Apple, I worked as a Program Specialist at Amazon for two years, where I assessed, escalated, and drove events to a timely resolution in partnership with resolver teams. I served as a centralized point of communication across different stakeholders and provided relevant information and guidance to Digital Device Operations. I also created and managed the team work schedule and annual leave time. Prior to that, I was an Upgrades Consultant at CoreHR, where I tested and configured client's environments for the Payroll and Time & Attendance sectors. I collaborated and communicated with clients via Salesforce and organised and maintained workloads to meet project deadlines and quality metrics. I graduated with a Bachelor of Science degree in Business Information Systems from University College Cork, where I learned how to design, develop, and implement information systems for business needs. My core competencies include Microsoft Excel Macros, communication, and customer service. I am hard working, adaptable, and approachable, and I aim to deliver effective and customer-centric solutions through holistic research and understanding of issues.