Ryan Murray Email & Phone Number

Keller, TX, US

Farmers Branch, TX, US

• Participated in a regularly scheduled on-call rotation.
• Maintained and updated service tickets using ConnectWise.
• Provided comprehensive support including troubleshooting, administration, and service restoration for Windows 2012, 2016, and 2019 operating systems.
• Installed, configured, and managed Windows Servers; addressed and resolved issues with Windows-based software programs; and oversaw hardware and software upgrades.
• Troubleshot and administered Active Directory (AD), DNS, DFS Replication, and Group Policy Object (GPO) issues.
• Handled basic troubleshooting for VMware, Hyper-V, and Microsoft Azure.

Southlake, Texas, US

• Provided comprehensive maintenance, technical support, and troubleshooting for software, hardware, network devices, computers, network printers, VOIP phones, and other technology resources.
• Actively participated in the efficient operation of the IT Help Desk by managing requests, tracking work tickets, and maintaining equipment inventories.
• Ensured the security of client computers and data by installing operating system updates and virus protection, as well as identifying and eliminating malicious applications.
• Configured and deployed workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, including asset tracking and systems monitoring.
• Managed accounts and properly maintained Organizational Units (OU) containers using Active Directory; created and disabled user accounts, and performed password resets and changes.
• Configured and deployed network devices such as routers, switches, and wireless access points.

Dallas, TX, US

• Testing EMV payment processes on various devices for both contact and contactless while making sure that each process meets each providers expectation.
• Performing manual and automated testing on POS systems, reporting bugs, verifying issues, and re-executing test cases using bug tracking tool JIRA as well as performing RMA product, time-out reversal, and regression.
• Defining and executing methodologies for product certification with payment gateways and processors as well as managing third-party vendors through certifications of Ziosk proprietary products.
• Working closely with Product Owners to identify gaps in product requirements definition to meet certifications while participating in systems requirement reviews and team meetings.
• Developing test plans for functional, performance, security, certification, regression, and integration tests and identifying or preparing test data and environments for testing.
• Building test automation for functional testing of existing or future features and maintaining test documentation including test strategies, test plans, test cases, test scripts, and reports.

• Professionally maintained vehicles by changing and balancing tires, performing oil changes.
• Visually inspecting vehicles for any malfunctioning parts
• Working as a salesman talking directly with customers

Fort Worth, TX, US

• Prepped, stacked, indexed, scanned and coded documents according to client specifications with high degree of accuracy and quality control
• Helping process transcript requests
• Using software such as Laserfiche