Ryan Murray Email & Phone Number

Keller, Tx, Us

Farmers Branch , Tx, Us

• Participated in a regularly scheduled on-call rotation.• Maintained and updated service tickets using ConnectWise.• Provided comprehensive support including troubleshooting, administration, and service restoration for Windows 2012, 2016, and 2019 operating systems.• Installed, configured, and managed Windows Servers; addressed and resolved issues with Windows-based software programs; and oversaw hardware and software upgrades.• Troubleshot and administered Active Directory (AD), DNS, DFS Replication, and Group Policy Object (GPO) issues.• Handled basic troubleshooting for VMware, Hyper-V, and Microsoft Azure.• Identified and analyzed network requirements, evaluated and enhanced network performance, and conducted regular backups.• Installed, managed, and troubleshot Unitrends servers, SonicWall firewalls, and switches.• Designed and implemented comprehensive LAN, WAN, and WLAN solutions tailored for small to medium-sized enterprises, ensuring robust connectivity and scalability.• Configured and administered secure VPNs to facilitate seamless and secure remote access for employees and clients, enhancing operational flexibility.• Implemented advanced network segmentation strategies to optimize performance and bolster security across diverse departmental infrastructures.• Delivered expert technical support for network-related issues, attaining a remarkable 95% resolution rate on the first contact, thereby enhancing user satisfaction and operational efficiency.• Executed thorough root cause analysis of network outages and devices comprehensive corrective actions to mitigate future occurrences, ensuring uninterrupted network performance and reliability.

Southlake, Texas, Us

• Provided comprehensive maintenance, technical support, and troubleshooting for software, hardware, network devices, computers, network printers, VOIP phones, and other technology resources.• Actively participated in the efficient operation of the IT Help Desk by managing requests, tracking work tickets, and maintaining equipment inventories.• Ensured the security of client computers and data by installing operating system updates and virus protection, as well as identifying and eliminating malicious applications.• Configured and deployed workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, including asset tracking and systems monitoring.• Managed accounts and properly maintained Organizational Units (OU) containers using Active Directory; created and disabled user accounts, and performed password resets and changes.• Configured and deployed network devices such as routers, switches, and wireless access points.

Dallas, Tx, Us

• Testing EMV payment processes on various devices for both contact and contactless while making sure that each process meets each providers expectation. • Performing manual and automated testing on POS systems, reporting bugs, verifying issues, and re-executing test cases using bug tracking tool JIRA as well as performing RMA product, time-out reversal, and regression testing. • Defining and executing methodologies for product certification with payment gateways and processors as well as managing third-party vendors through certifications of Ziosk proprietary products. • Working closely with Product Owners to identify gaps in product requirements definition to meet certifications while participating in systems requirement reviews and team meetings. • Developing test plans for functional, performance, security, certification, regression, and integration tests and identifying or preparing test data and environments for testing. • Building test automation for functional testing of existing or future features and maintaining test documentation including test strategies, test plans, test cases, test scripts, and reports. • Performing both manual and automated hardware or software tests by executing test plans and documenting results as well as building scripts and testing hooks into development environment. • Participating in defect review, incident management, root cause analysis, and risk reviews as well as conducing production issue troubleshooting, debugging, and providing testing status reports to the team. • Applying quality engineering best practices to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. • Participating in the collection and review of quantitative data related to software testing or development activities for measurement and analysis to improve test coverage and efficiency.

• Professionally maintained vehicles by changing and balancing tires, performing oil changes.• Visually inspecting vehicles for any malfunctioning parts• Working as a salesman talking directly with customers

Fort Worth, Tx, Us

• Prepped, stacked, indexed, scanned and coded documents according to client specifications with high degree of accuracy and quality control• Helping process transcript requests• Using software such as Laserfiche