Ryan Naidoo Email & Phone Number

Abbotsford, Victoria, Australia

As Head of Awards and Vestings I am accountable for leading a high performing team, to deliver operational excellence across all Award and Vesting activities for the Australian Plans business. The role is accountable for the entire Award and Vesting calendar of events, striving to provide best in class and customer service excellence to all employees where an Award or Vesting of shares is relevant across the various employee share plans administered in Australia.I work closely with Account Managers, New Business Implementation, and other relevant internal stakeholders to ensure all client activity is planned and executed according to plan rules and client expectations. I also look to drive and support continuous improvement and project related activity both at a team, department, and organisational level.I am experienced in the hiring of staff, including definition of position requirements and necessary skills, whilst preparing for and conducting consistent interviews. In what can be classed as a niche industry at times, I value both experience and potential and attempt to select candidates with complementary skills to build our team.

Abbotsford, Melbourne

I am primarily is responsible for leading the effective day-to-day management, support and overall resource allocation for the Project Management team. I am responsible for ensuring that all project staff apply standard practices, processes and technology in the management of all projects undertaken, including the stakeholder engagement plans, development of scoping documents, project plans, stakeholder communications, impact analysis, implementation plans and all supporting tools and controls. Another key part of my role is to allocate and manage resourcing for over 160 employee projects/events managed by our Project Management Group annually for ASX listed and overseas listed companies. More importantly, I need to ensure that all project allocations are balanced in terms of staff workloads, knowledge and skillsets to ensure timely delivery of activities.I am experienced in the hiring of project staff, including definition of position requirements and necessary skills, whilst preparing for and conducting consistent interviews. In what can be classed as a niche industry at times, I value both experience and potential and attempt to select candidates with complementary skills to build our team.Project Management: Where ever business requirements demand, I also continue to oversee major projects that may include small to medium client migrations, implementation of new clients/plans, large and complex recurring events and important business improvement and change initiatives.

Melbourne, Australia

Responsible for supervising the Event Delivery managers and ensures that the team applies standard practices, processes and technology in the management of all projects undertaken, including project plans, stakeholder communications, implementation plans and all supporting tools and controls.o First line escalation point for issues as a result of projects managed by Event Delivery managers.o Resource management focusing on allotment of project activity to Event Delivery managers.o Preparing management reporting based on agreed performance metrics within the team.Project Management: Leading projects that may include small to medium client migrations, implementation of new clients/plans, large and complex recurring events and medium sized business improvement initiatives. Aside from this role’s formal reporting lines, as the Project Manager, the role is reportable to each project’s sponsor/owner.o The implementation of employee plans for both new and existing clients.o The management of recurring employee plan events (offers, vesting's).o The management of business transformation & solutions projects, enhancing employee plan tools, practices, processes and technologies. (where applicable)

Abbotsford, Victoria, Australia

Leading projects that may include small to medium client migrations, implementation of new clients/plans, large and complex recurring events and medium sized business improvement initiatives. Aside from this role’s formal reporting lines, as the Project Manager, the role is reportable to each project’s sponsor/owner.o The implementation of employee plans for both new and existing clients.o The management of recurring employee plan events (offers, vesting's).o The management of business transformation & solutions projects, enhancing employee plan tools, practices, processes and technologies. (where applicable)

Bristol

Responsibilities:• Coordinate internal resources and external stakeholder for the effective execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Report and escalate to management as needed• Successfully manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with all stakeholders• Create and maintain comprehensive project documentation

Responsibilities:• Initiate contact with client, identifying their needs, and also provide them with appropriate service from the beginning to the end of a project• Set-up orientation meetings with internal stakeholders to ensure there is a proper understanding of milestones• Scope planning, schedule development, budget and cost control• Ensure that the project deliverables are capable of achieving the business outcomes detailed in the agreed Project Plan• Identifies cost savings opportunities for customers by analysing requirements and investigating different methods of completion • Maintain constant communication with relevant stakeholders to report progress, identify issues, and allocate resources• Plan and monitor the project, including reporting on project status to executives, team members and othersAccomplishments:• Have several years experience in dealing with project related activities• Advanced Project Management skills• Executed and maintained program management processes and disciplines in the areas of program schedule and quality management, communications management, human resource management, cost management, procurement management, risk/issue management and change management• Mentored staff in methodology and encouraged best practice in project management and project planning• Provided business solutions in regards to departmental and stakeholder management; specifically eServices development initiative• Ability to strategize and prioritise effectively to accomplish multiple tasks and stay calm under pressure• Developed attention to detail to ensure that tasks are regularly completed to the highest standard• Gained an ability to communicate with high level clientele• Gained an ability to run several high cost projects at the same time• Improve my analytical skills to communicate effectively with multiple departments to achieve objectives

Responsibilities:• Collect information from all appropriate sources and organise this information to make planning recommendations to Managers/Team Leaders/Departments• Analyse workforce requirements according to peak periods and business needs• Generate staff rosters weekly for approval by Team Leaders• Identify and schedule activities such as training and meetings• Ensure that daily, weekly, monthly and yearly reports are maintained and delivered promptly• Prepare work schedules according to queue reports and record datesAccomplishments:• A strong business orientation with the ability to adapt to situations quickly and effectively leader and manage change• Exceptional interpersonal and communication skills with comfort interacting with personnel at all levels• Experience developing rosters based on forecasts and the ability to anticipate problems and identify solutions• Able to remain effective, productive and supportive under pressures imposed by the business

Responsibilities:• Managing several individuals to completed client specific projects for the Corporate Actions team• Processing IPO requests• Processing Takeover requests• Processing Rights Issues• Processing Share Purchase Plans• Processing Allotments• Project Setup• Liaising with project co-ordinators and managers• Managing projects; organised Temporary staff and allocated Corporate Action processingAccomplishments:• Became an experienced processor of a variety of corporate actions.• Had the ability to run crucial projects effectively and carry out what is required to complete them; the most recent being RIO Rights Issue and NAB Share Purchase Plan.• Developed a good relationship with Specials team members and Corporate Actions team members

Responsibilities: • Updating shareholders information through different areas of Transactional Processing• Management skills: - training new staff on different areas of processing and workplace skills• Responding to customer problems, queries and complaints• Answering telephone calls from customersAccomplishments:• High level interpersonal skills • Subject matter expert in various transactions• On the job trainer for new employees• Flexibility to adapt to a changing environment• Created and modified procedures for processing transactions within the workplace which are used by most staff• Passionate about delivering exceptional customer service• Ability to process at a high standard and handle the pressures of peak periods• Developed good staff and customer relationships

Diploma, Project Management

I undertook an Applied Project Management program and the Diploma of Project Management course. At the course, we presented an executive.

Applied Project Management, Project Management

In this course, I learnt and expanded on the critical processes to plan, execute, monitor and control projects. Using a supporting case.

Diploma, Psychology; 2007; Computer Science/Computer Systems, Open Universities Course

Studies included developmental and biological psychology, research design and analysis, cognitive and social psychology, abnormal.

Computer Science, Physics, Mathematics, Programming, Electronics

* I have currently left this course as I have thought about a career change.

Victorian Certificate Of Education, English, Mathematics, Computer Systems, Computer Science, Commerce

Activities and Societies: 1st and 2nds Rugby Team