Ryan Naziri Email & Phone Number

• Pioneered the adoption of Agile Scrum methodologies, ticket backlogs, and establishing current SDLC
• Drive company-wide integration of ClickUp, SaaS productivity platform, prioritizing user needs todeliver actionable platform features, boosting user adoption by 200%, enhancing all processes
• Lead discovery for new operations and product processes, process mapping in Lucidchart to captureand communicate abstract workflows for operationalization in software platforms
• Provide SDLC support and guidance to product owners for backlog management of productsand step into a product owner role for other products, managing tickets and testing as needed
• Transform ambiguous stakeholder requests into actionable requirements, outlining alternativesolutions, highlighting feasibility of ideal solution for level setting and expectation management
• Lead comprehensive system demos and end-user training sessions, providing support and reference documentation, and capturing feedback via surveys and live sessions

• Internal Audit:
• Oversee client internal audits, both discretionary and Sarbanes-Oxley (SOX) related, testing and reviewing internal controls.
• Manage onshore and offshore staff to coordinate timely testing and review of client controls, both business process and IT relatedTechnology Consulting:
• Met with process owners to understand processes for automation and translate these into RPA (robotic process automation) processes, streamlining workflows and enhancing efficiency
• Led offshore team to coordinate run support for 27 processes on 24/5 coverage, ensuring bot breaks were handled within SLAs
• Communicated with process owners in the event of a break in bot processing and steps for remediation

Greenville, North Carolina

• E.R. Lewis is the leading sitework contractor in eastern NC. As Safety Officer, I performed a number of tasks to keep operations running smoothly:
• Verified, tracked, and entered hourly truck time and load count data into database for payment, cost coding, and project estimating purposes.
• Produced weekly miscellaneous truck haul reports for tracking, office transparency and communication, and billing.
• Reviewed invoices, determined and assigned cost codes, and entered into company system for payment.
• Reported and handled insurance claims for and against company coordinating with agency and carrier.
• Responded to job site and vehicle accidents with 7-10 active sites at any time and 50 unit vehicle fleet.

Raleigh, North Carolina

Reunion Marketing is a full service digital marketing company that specializes in providing best-in-industry support to automotive dealerships across the country. Reunion is dedicated to helping your business grow using best practice marketing in an ever-shifting field.As a Freelance Copywriter, I wrote scintillating SEO copy for various client webpages to.

Master'S Degree, Accounting

Bachelor Of Arts (B.A.), Economics