Ryan Neufeld Email & Phone Number

Las Vegas, Nevada, Us

As the Co-Founder and CEO of Vegas Improv Power, I spearhead a groundbreaking initiative that champions the transformative art of improvisation. With our proprietary Functional Improv® methodology, we unlock personal and professional growth, enhancing communication skills and self-confidence for adults across various spheres.Key Responsibilities:- Design and conduct innovative improv classes focused on practical applications, fostering a 'yes, and...' mindset among individuals.- Facilitate dynamic corporate workshops aimed at strengthening team cohesion, stimulating creative thought processes, and promoting a joyful work atmosphere.- Oversee the creation of an inclusive class schedule that caters to diverse participants seeking both self-improvement and community connection.- Architect and manage our digital presence by developing and maintaining an intuitive, resourceful website to engage clients and support our offerings.- Navigate the entrepreneurial landscape with strategic oversight of business operations, including financial management and compliance.Achievements:-Successfully launched Vegas Improv Power's first series of improv classes, resulting in exceptional participant feedback and a growing community of improv enthusiasts.- Developed tailored corporate workshops that have been instrumental in transforming workplace cultures through improved teamwork and communication.- Established a robust online platform that serves as a hub for information sharing, client interaction, and service facilitation.

Las Vegas, Nevada, Us

Reporting directly to the CEO and supervising the US headquarters, created all HR-related strategy, policies, and templates; manage and oversee recruitment, interviewing, hiring, onboarding, team development, performance reviews, and offboarding.• In a start-up with 10 local and 25 international employees, displays flexibility and ‘wears many hats’ to cover all necessary business areas with a focus on HR policies, compliance, coaching, hiring, payroll, and insurance.• Collaborate with VP of Human Resources and in a supervisory role with the onsite Senior Manager to align HR strategy with overall business goals; provide guidance to managers on all HR-related issues.• Created and customized the company handbook from scratch to formalize previous policies while filling in the gaps with new policies and procedures where necessary.• Champion strong relationship-building and cross-functional communication, and continuously counted on as a multi-faceted leader who ‘gets the job done’, even in challenging situations.

Las Vegas, Nevada, Us

Strategize with upper management on company projects, business operations, and human resource management. Once a plan is in place, responsible for implementing and overseeing making them a reality.Manage and help facilitate all aspects of the HR / employee lifecycle including strategy, recruiting, interviewing, testing, hiring, onboarding, training, termination, and offboarding processes across a wide variety of job types.Conduct regular new-hire reviews and long-term performance evaluations for team members with a coach mentality, working to maximize individual potential and company needs.Create and manage company-wide and team-specific SOPs by utilizing current processes and procedures while also recommending and responding to current and future company changes needed.

Las Vegas, Nevada, Us

One part project management, two parts customer service. Acted as the main point of contact for clients of a boutique web development agency. Utilizing my tech background, I was able to expand this role beyond simple customer service responses to assist the development team and COO in getting tasks completed.• Met inbound client needs while maintaining strict performance targets.• Resolved client requests quickly and consistently, collaborating with team members to achieve the best possible solutions.• Protected client and company information with strict use of established security procedures.• Followed up with previously assisted clients to offer additional support and to check satisfaction with resolutions.• Managed COO's and PM's schedules, calls, and task priority lists.

First student/performer turned teacher. I then moved into corporate improv facilitation, and finally, the Managing Director role. I manage scheduling, marketing, ticketing, social media, website, tech, music, lighting, volunteer, guest service, and staff needs for 3-4 weekly classes and 2-3 weekly shows.• Plan, build, organize, teach, and coach improv classes that focus on non-verbal and verbal communication, confidence, listening, empathy, creativity, and teamwork along with individual performance assessment, feedback, and training.• Sell, design, and facilitate corporate training events with a goal to build relationships that lead to a creative, customized plan designed to reconcile their business goals, strategies, and stated needs.• Manage lobby and box office, guest services, and concessions inventory during shows, community events, and VIP special events including POS transactions, cash handling, deposits, credit handling, and in-person, phone, and web ticket sales for guests.• Train, collaborate with, and mentor staff and graduates in classes and corporate workshops through shadowing, role playing, supervising, and coaching.• Monitor theater for overall member safety, facility cleanliness, property health, opening and closing logistics and coordination, repair needs, and other guest services.• Created and maintain a database of exercises, tools, workshops, and customer survey feedback.• Organize shifts for staff, performers, and volunteers while increasing monthly shows from 2 to 8+.• Boosted student retention rates in successive classes by 40%.• Increased customer loyalty, student participation, and attendance rates in paid shows by 25%.

Henderson, Nevada, Us

Co-founded and managed a fast-moving tech startup through a variety of web-based projects. With a team of 20 and multiple projects at once, I filled many different roles overseeing the daily operations. As the years passed, I found a passion for cultivating people's happiness, whether internally mentoring staff, or externally in customer service, through culture, innovation, and enthusiasm.• Collaborated with and reported directly to the CEO on strategic direction and vision, operational issues, and HR, sales, and customer service insights while running project and product management for three different 4-10 person cross-functional, high performing teams.• Spearheaded all efforts in recruiting, interviewing, hiring, and training new employees and teams in addition to creating the company’s HR playbook, payroll, policies, best practices, and company values.• Designed workflow processes and programs at all stages of the product lifecycle and trained and tracked staff with performance reviews and ongoing development.• Overhauled customer relations and guest service workflow and guidelines that decreased average response times by 12 hours while renovating our manner of communication to be more friendly, energetic, and positive. • Pioneered the streamlining and refining of our sales funnel and lead outreach which increased annual sales by 300% while decreasing employee’s pre-sale communication requirements by 500%.• Led weekly and monthly meetings with staff and teams focusing on individual goals and performance management (utilizing objectives, statistics, and key results), in addition to personal well-being.• Oversaw and authorized all corporate, legal, and licensing contracts.

Henderson, Nv, Us