Customer Service Representative Ii
H&W Inc
Processed membership applications and utilized sales information to tailor product offerings. I received a promotion after creating and implementing an offer to our customers to fill out and mail in their rebates in-store, which alone resulted in a 11% increase in sales. Regularly read technology magazines to stay current with technological advancements and therefore, knowledgeable with new products. Over the phone, e-mail, and in person, offer computer upgrade and software recommendations to match budgets and specifications. Provide technical and troubleshooting assistance to customers. I debugged computers as well as run server maintenance and diagnostics to ensure efficient operational capabilities to meet the demands of up to 32 active users.