- Leading team migration efforts to refactor on-prem footprint and migrate entire footprint to AWS.- Providing server end level support for 1000+ users located globally.- Managing server environments for internal and external clients (troubleshooting, application maintenance, vulnerability management, account provisioning, system architecture).- Managing system monitoring and alerting on-prem and in AWS (SolarWinds, Manage Engine Desktop Central, CloudWatch).- Managing storage and back up/recover solutions on-prem and in AWS (PURE, NetApp, Hitachi, Veeam, Zerto, AWS native services).- Managing Windows based environment, as well as a small footprint of Linux based instances.- Coordinating work efforts and team initiatives with Business Owners.- Providing project management for product and process implementation in technical environment and coordinating work efforts between internal teams and external vendors and clients. - Creating and managing robust documentation portals for day-to-day processes, incident management, and project initiatives.

- Assisted Systems management with oversight and maintenance for team projects and initiatives tied to the administration and access controls for 20-25 virtual client environments and over 1,000 end users.

- Assisted Systems team efforts to administer 20-25 virtual client environments and 600 end users. - Functioned as the Help Desk liaison for end user workstation and office support.

- Assisted Systems team efforts to administer 20-25 virtual client environments and 600 end users. - Functioned as the Help Desk liaison for end user workstation and office support.

- Provided 1st & 2nd level support for 600+ users and local workstations (as well as locations including the UK, AUS, NZL, NPL, BRA, IN, and remote locations in the US) via desk-side visits, over the phone interactions, and online remote sessions (utilized LogMeIn accounts and Desktop Central) and end user devices with minimal direction- Troubleshoot, tracked, and escalated any problems through the Ticket System Service Desk Plus- Built and maintained Service Desk Plus Request Catalog Templates and administered Helpdesk Portal - Managed Active Directory accounts including creating and disabling, permissions, group policy, lockouts, and workstations- Documented and updated inventory for all equipment purchased, in stock and assigned to users- Created numerous forms of documentation for on-boarding and termination process, software deployment and setup, companywide AD username conversion, Cisco Phone system conversion, and other Helpdesk tasks- Managed new hires (created accounts in AD, set up workstations, IT Orientation for onboarding)- Managed terminations of employees (accounts deactivation, equipment retrieval, inventory)- Managed Exchange 2010 & 2016 by creating and maintaining distribution lists and employee mailboxes- Supported and provisioned Corporate mobile devices via BES server and the BYOD program (MaaS360)- Managed Cisco Phone system (account creations, phone deployments, Jabber setup, voicemail creation, hunt groups)- Managed RSA soft and hard tokens for VPN Access using Cisco AnyConnect- Coordinated with other teams in IT (i.e. Server, Network & Database teams) for various projects- Built, deployed via group policy, and maintained Print Server for local office White Plains office (300+ users)- Trained new team members in Helpdesk roles and responsibilities for 90 period.

- Provided support for 300+ workstations and end users (as well as remote locations including UK, Australia, New Zealand, Nepal and San Francisco, CA) and end user onboarding, off-boarding, and daily processes via desk-side visits, computer support and over the phone interactions.

- Provided support for 300+ workstations (local and remote) and end user onboarding, off-boarding, and daily processes via desk-side visits, computer support and over the phone interactions.

- Maintained healthcare provider databases for registered providers to ensure continued support.- Communicated with registered healthcare providers to validate registration information and confirm status.

- Configured all conference room phone systems and onboarded the devices to the support system to provide conferencing capabilities.- Maintained documentation in the Orion database in order to consolidate and track workstation owners throughout the office. - Configured company blackberry devices and allocated configured devices to applicable local employees.

- Validated tickets and reports for entry into the NYPD system to promote accurate and up to date tracking of incident records.- Organized all files for archival in the storage room of each department for future reference.- Processed payroll for precinct employees and managed entry into the precinct database to allow for timely delivery of payroll.