Digital operations specialisteonnext - RemoteMay 2022 to PresentComplaint ManagerAssisted Team Leader with responsibilities such as reviewing complaints, training agents with credit checks.overseeing smart meter booking and support operations.Proficient in Intercom and Khoros platforms for effective customer engagement.Managed meter reading processing and promptly addressed customer inquiries.Provided support to team members and assisted in resolving customer complaints.Utilized various communication channels (Emails, Twitter, Facebook, WhatsApp) through the Khoros system.Specialized in credit checking for customers with prepayment meters.Customer Service RepresentativeConcentrix(HSBC)May 2021 to May 2022Handled inbound calls, addressing customer queries and concerns.Managed challenging inquiries with professionalism and efficiency.Assisted customers with loan and credit card applications.Processed transactions, payments, disputes, and refunds.Customer Service RepresentativeSitelMay 2020 to May 2021Working on a complex intranetMaking outbound phone calls to the general publicInputting confidential dataEnsuring a high standard of customer care in regards to the sensitive nature of the roleGlass Collector/Cleaner/MaintenanceThe Hawthorns PubAugust 2019 to March 2020Glass collection on busy shifts - walking around the establishment collecting all empty/finished glasses(inside and out)Maintaining a high level on cleanliness throughout shiftCleaning and locking up once the pub had closedEnsuring all cleaning/maintenance duties were carried out to the highest level (Restrooms, Seating area, Kitchen, Gardens)Volunteer