• Provide first and second level support to production IT systems in an industrial environment• Troubleshoot mission-critical networking and computer systems• Assist local IT Administrators with management of Active Directory environment and SCCM software deployments• Provide first level issue analysis for Production ERP systems GEPARD and QSYS

• Provided on-site support for system migration project at US Military medical installations around the nation• Troubleshot network and print server issues during Desktop as a Service deployment• Imaged computers to standardized status and ensured compatibility with future software rollouts• Tracked and triaged issues to local site IT or national helpdesk via Remedy

• Delivered remote helpdesk support and systems administration services to customers• Managed and supported customer servers, virtualization hosts, workstations, network equipment, phone systems, and applications• Maintained systems and services via ConnectWise Automate and Connect management tools• Tracked issues and documentation with ConnectWise Manage CRM system• Provided Level 1, Level 2, and Level 3 support via phone and email to customer users

• Provided remote and local help desk assistance to colleagues and students via LogMeIn, Dameware Remote, and RDP• Utilized DISM to image and deploy computer hardware throughout local campuses• Created and managed user accounts and computer groups in an Active Directory domain environment• Managed user mailbox accounts and groups in Exchange 2010 environment• Delivered remote and phone support for users within Carrington Network• Managed and created Cisco Unity IP phone numbers and voicemail boxes• Set up, maintained, and utilized Linux-based OTRS ticketing system• Supported and upgraded Citrix XenServer virtualization system for local campuses• Diagnosed Cisco networking equipment

• Deployed and supported workstations, printers, scanners, and mobile devices• Utilized BMC RemedyForce ticketing system to manage active issues• Created and deployed operating system images using SCCM 2012• Troubleshot VMware hosted Microsoft Server 2008/2012 domain controller and print server issues• Managed user accounts and computer groups in an Active Directory domain environment• Maintained and repaired hardware and software installations throughout a district comprised of 48 locations• Provided Level 1 and Level 2 end-user support to district employees• Diagnosed Cisco and HP networking equipment

• Performed deskside and remote computer maintenance and troubleshooting• Provided Level 1 support for local Windows Server 2003/2008 and Exchange 2007 servers• Delivered local IT support to company to aid off-site corporate technician• Assisted in administering the facility’s Sharepoint 2003 instance• Managed and installed 3Com, Netgear, and Dell networking equipment