Led career development initiatives, aligning leaders and teams on clear goals. Developed and implemented micro-learning modules to streamline operational framework adoption. Delivered executive communications, fostering alignment with the organization's new security strategy. Enhanced employee education through partnerships with industry leaders, advancing network security expertise.

Led CX Enablement workshops and events across the Americas, driving new stakeholder opportunities. Managed an average of 47 events per quarter at zero cost during the COVID pandemic, ensuring training stayed on track. Planned and delivered the first LATAM BCS & Solution Support workshop across six countries, training 300+ employees live. Streamlined event tracking processes for visibility at the SVP level. Collaborated with senior management and VPs to deliver enablement initiatives on time.

Implemented 15 playbooks, creating the first digital resources for Customer Success. Delivered global training for Customer Success Managers, accelerating new hire readiness. Developed a feedback process to enhance training. Collaborated with teams to meet go-live deadlines and align enablement with product updates.

Collaborated with management to accelerate offers and create new client opportunities. Supported the onboarding of new offerings, ensuring alignment with go-live dates. Coached reps on high-performance sales strategies to improve customer outcomes. Led training events on various subjects to give reps a competitive edge.