Ryan Obrien Email & Phone Number

Liverpool, England, United Kingdom

National Energy Assessment Team Providing SAP Calculations, SBEM and Daylight Studies

Liverpool, England, United Kingdom

Seacombe, England, United Kingdom

● Communicated with policy holders, clients, police, and necessary parties.● Aimed to provide clients with the highest level of customer service possible.● Managed diaries and tasks in Claims System.● Managed a case load of approximately 300/350 Fast Track Portal cases through all stages of the MOJ Portal including litigation at Stage 3● Preparing case bundles for court including details of quantum disputes and evidence all included. Instructing barristers to represent clients at hearings and obtaining advice over issues of quantum.● Liaised with all sources including medical agencies, medical experts, third party insurers, claims inspectors etc.

Formby, England, United Kingdom

● As part of my role I manage a case load of approximately 250/300 MOJ and non-MOJ claimants on acradle to grave basis, up to a maximum value of £25,000 per claimant. I deal with a mixture ofclaims involving personal injury from motor accidents and also property damage claims.● Maintained a good and professional relationship with several suppliers within Haven Claimsincluding Repair networks, claims investigators, claims validation team and hire department.● Managed diaries and tasks in Claims System.

Manchester, England, United Kingdom

● Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.● Served as an experienced and motivated Claims Training Coordinator for a high volume and fast-paced Motor Claims Department.● Attended internal and external meetings and training programs.● Liaising with HR for corporate training initiatives, updates, courses and material awareness● Be responsible for delivering training to all existing claims staff within the CHC population, plus other remotedepartments such as Motor Engineers, Claims Investigators, CBCs, etc● In conjunction with the CHC management team, proactively co-ordinate local CII study activity maintainingappropriate records/to achieve a 70% CII pass rate.

Liverpool, England, United Kingdom

Self-development from an office administration role to a Bodily Injury Claims handler, I have worked in variousdepartments dealing with different business areas and cultures.• Understanding of several rules, procedures and regulatory bodies including Data Protection Act 1998, TheFinancial Services Authority FSA (now FCA) and The Ministry of Justice (MOJ).• Managed a case load of approx 500 MOJ and non-MOJ claimants on a cradle to grave basis, up to a maximumvalue of £30,000 per claimant. This was reduced to 160 claimants to embrace a Pro-Active model implementedby Parabis Group in 2011.• Preparing cases for court including details of defence for both liability and quantum disputes.• Maintain a good and professional relationship with several suppliers within Direct Line Group includingrepairers, hire, rehabilitation providers, investigators etc.