Ryan Obrien Email & Phone Number

Liverpool, England, United Kingdom

National Energy Assessment Team Providing SAP Calculations, SBEM and Daylight Studies

Liverpool, England, United Kingdom

Seacombe, England, United Kingdom

• Communicated with policy holders, clients, police, and necessary parties.
• Aimed to provide clients with the highest level of customer service possible.
• Managed diaries and tasks in Claims System.
• Managed a case load of approximately 300/350 Fast Track Portal cases through all stages of the MOJ Portal including litigation at Stage 3
• Preparing case bundles for court including details of quantum disputes and evidence all included. Instructing barristers to represent clients at hearings and obtaining advice over issues of quantum.
• Liaised with all sources including medical agencies, medical experts, third party insurers, claims inspectors etc.

Formby, England, United Kingdom

• As part of my role I manage a case load of approximately 250/300 MOJ and non-MOJ claimants on acradle to grave basis, up to a maximum value of £25,000 per claimant. I deal with a mixture ofclaims involving personal.
• Maintained a good and professional relationship with several suppliers within Haven Claimsincluding Repair networks, claims investigators, claims validation team and hire department.
• Managed diaries and tasks in Claims System.

Manchester, England, United Kingdom

• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
• Served as an experienced and motivated Claims Training Coordinator for a high volume and fast-paced Motor Claims Department.
• Attended internal and external meetings and training programs.
• Liaising with HR for corporate training initiatives, updates, courses and material awareness
• Be responsible for delivering training to all existing claims staff within the CHC population, plus other remotedepartments such as Motor Engineers, Claims Investigators, CBCs, etc
• In conjunction with the CHC management team, proactively co-ordinate local CII study activity maintainingappropriate records/to achieve a 70% CII pass rate.

Liverpool, England, United Kingdom

• Self-development from an office administration role to a Bodily Injury Claims handler, I have worked in variousdepartments dealing with different business areas and cultures.
• Understanding of several rules, procedures and regulatory bodies including Data Protection Act 1998, TheFinancial Services Authority FSA (now FCA) and The Ministry of Justice (MOJ).
• Managed a case load of approx 500 MOJ and non-MOJ claimants on a cradle to grave basis, up to a maximumvalue of £30,000 per claimant. This was reduced to 160 claimants to embrace a Pro-Active model implementedby.
• Preparing cases for court including details of defence for both liability and quantum disputes.
• Maintain a good and professional relationship with several suppliers within Direct Line Group includingrepairers, hire, rehabilitation providers, investigators etc.