Ryan Ocheltree Email & Phone Number

Tennessee, United States

Managed intake of members, ensuring accurate and timely processing of admission and discharge information following notification. Collaborated with healthcare facilities and clinical teams to effectively manage requests for healthcare services. Ensured any claims incidents were handled in a manner consistent with established playbooks. Provided appropriate triage and care coordination notification for non-clinical assessments. Effectively managed a high volume of telephone calls and faxes in a healthcare environment. Bi-weekly collaboration with leadership to discuss team performance, ensure adherence to processes for operational consistency, identify new process improvements, and training for staff.

Managed inbound and outbound telephone calls, ensuring a consistent and productive approach. Demonstrated strong communication skills, effectively addressing customer inquiries and providing technical support while maintaining a professional and helpful demeanor. Completed administrative documentation for member records, including tasks such as facility transitioning, document attachments, and the creation of medical authorization requests. Cultivated positive relationships with service providers and team members, fostering effective communication and collaboration.

United States

Maintained cleanliness and safety across all facility areas, executing cleaning procedures in a timely manner ensuring optimal working conditions for store operations. Provided comprehensive training to associates on machine operation and equipment maintenance, ensuring adherence to company policies and procedures. Effectively communicated best practices, safety guidelines, and troubleshooting techniques.

United States

Conducted daily inventory audits, ensuring accurate records and efficient operations, and proactively communicated any discrepancies with management to resolve issues. Collaborated with a dynamic team to strategize and exceed sales initiatives, surpassing product care plan goals. Provided exceptional technical support to customers, addressing and resolving common issues with laptops, tablets, and cell phones. Assisted customers in troubleshooting software and hardware problems, offering step by step guidance and effective solutions to ensure optimal functionality.