Handle complex liability claims, damages, coverage concerns

Handle and work with customers to resolve their initial loss report for their auto insurance policy

Handle calls for our client Verizon Wireless in handling day to day activities for customers, can range from paying bills to changing plans to ordering phones and deescalate calls

Assisted supervisors on any task needed including freight, floor set, opening and closing procedures including counting tills, leading newer associates by providing an example of how things are done.

Oversaw a team of associates to handle and process freight every morning, create and organize spaces for incoming freight, ensured packages were shipped promptly, oversaw and organized floor visuals including but not limited to hanging shelving, pictures, curtains, etc. Open and closing operations which included cashing in and out for tills, creating deposits and ensure store was ready for open and close.