Ryan Ostrom

Ryan Ostrom Email and Phone Number

EVP and Chief Customer and Digital Officer @ Jack in the Box
San Diego, CA, US
About Ryan Ostrom

As the CMO/EVP at Jack in the Box, I lead the marketing, ecommerce, innovation, and brand strategy for one of the largest quick-service restaurant chains in the US. With over 20+ years of experience in brand, digital, and omni channel marketing, I have a proven track record of transforming global brands through developing distinctive and relevant campaigns while leveraging digital platforms to modernize how consumers engage with the brand. My key strengths and areas of focus include brand strategy and positioning, integrated marketing strategies and campaigns, digital marketing programs, customer segmentation, ROI-driven marketing activities, content creation and development, and creating unique brand partnerships. I have international and global experience across different industries working with KFC and GNC. Finally, I have been honored to be part of teams that have won multiple awards for innovative and engaging marketing campaigns, such as the SXSW Innovative Business Winner and an Emmy for Kenmore and Craftsman digital campaigns. Outside of work, I enjoy sharing my insights and expertise at various conferences and events, as well as writing and playing music.

Ryan Ostrom's Current Company Details
Jack in the Box

Jack In The Box

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EVP and Chief Customer and Digital Officer
San Diego, CA, US
Website:
jackinthebox.com
Employees:
24537
Ryan Ostrom Work Experience Details
  • Jack In The Box
    Evp And Chief Customer And Digital Officer
    Jack In The Box
    San Diego, Ca, Us
  • Jack In The Box
    Evp / Chief Customer And Digital Officer
    Jack In The Box Dec 2024 - Present
    San Diego, California, Us
    Manage all customer facing aspects of Jack in the Box which includes marketing, digital, product innovation, product development, operations, and the Jack Foundation
  • Jack In The Box
    Chief Marketing Officer/Evp And Chief Digital Officer For Jack & Del Taco
    Jack In The Box Feb 2021 - Dec 2024
    San Diego, California, Us
  • Gnc
    Chairman Of The Gnc Live Well Foundation Board
    Gnc Sep 2019 - Feb 2021
    Pittsburgh, Pa, Us
  • Gnc
    Chief Brand Officer
    Gnc Jun 2019 - Feb 2021
    Pittsburgh, Pa, Us
    Leading the transformation of GNC from retailer to a brand - while providing innovative and personalized nutritional solutions to our customers. This includes leading the marketing, ecommerce, innovation, product development, GNC4U, and brand strategy globally for GNC
  • Yum! Brands
    Global Chief Digital Officer - Kfc
    Yum! Brands May 2015 - Jun 2019
    Louisville, Ky, Us
    - Evolved the marketing mindset within KFC to leverage the value of customer data to drive high ROI sales at the point of hunger- Developed and execute the global strategy for KFC across all 17 markets including e-commerce, delivery, loyalty, social, mobile, and digital marketing- Optimized KFC global marketing executions via targeted marketing, unique brand content, and unique digital marketing partnerships- Optimized the online customer experience via custom ordering and responsive web experiences- Created loyalty and customer marketing platforms to capture and leverage customer data to enhance brand loyalty and drive repeat purchases
  • Sears
    Chief Marketing Officer - Kenmore, Craftsman, & Diehard
    Sears Apr 2012 - May 2015
    Chicago, Il, Us
    - Manage all traditional and digital Marketing for Kenmore, Craftsman, and DieHard Brands- Develop and manage the multi-channel campaigns for the brands and online strategic initiatives including new digital activations, digital platform expansions, and community development- Manage KCD brand eCommerce properties - Craftsman.com, Kenmore.com, and DieHard.com- Manage email, display, affiliate, SEO, SEM, data feed marketing efforts for KCD brands effectively driving to a +ROI- Manage the brand communities including Craftsman Club and Cookmore.com (Kenmore)- Creating and implementing the brand social media strategies to improve customer engagement – includes Facebook, Twitter, and Youtube strategies-
  • Sears
    Div. Vice President Of Digital Marketing - Ecommerce, Social & Emerging Channels
    Sears Apr 2011 - Apr 2012
    Chicago, Il, Us
    - Manage Kenmore.com, Craftsman.com, and DieHard.com- Develop and manage the multi-channel campaigns for the brands banner marketing and online strategic initiatives including new digital activations- Manage display, affiliate, and search marketing efforts for KCD brands- Manage the brand communities including multi-million member Craftsman Club community – includes providing brand messaging and email strategy for weekly email executions- Manage and develop KCD mobile executions including WAP, Iphone, Droid, and Ipad applications- Creating and implementing the brand social media strategies to improve customer engagement – includes Facebook, Twitter, and Youtube strategies- Manage the Craftsman Experience and Kenmore Live Studio – digital production houses for branded content
  • Sears
    Director Of Multi-Channel Brands
    Sears Oct 2008 - Mar 2011
    Chicago, Il, Us
    • Developed and managed the multi-channel campaigns for the brands paid media and online strategic initiatives• Developed and manage the re-launch of the ecommerce sites - Craftsman.com, Kenmore.com, & Diehard.com• Exceeded 1st year launch sales/traffic targets of Craftsman.com & Kenmore.com by over 50% • Managed the digital execution of Kenmore’s Live Studio in Chicago which is the first execution of its kind with 4 live streaming video’s showcasing the top chef’s of the country – www.facebook.com/kenmore• Introduced SHC’s first execution of viral marketing campaigns involving online specific marketing videos – www.craftsmanlabs.com & www.diehard.com – achieving over 1.0M+ consumer views on youtube• Manage the brand communities including Craftsman Club which currently has 8.0M active members – includes providing brand messaging and email strategy for weekly 1.5M email executions• Creating and implementing the brand social media strategies to improve customer engagement – includes Facebook, Flickr, Twitter, and Youtube strategies• Supported the development of Craftsman’s new marketing campaign with brand executive team• Manage affiliate and search marketing efforts for Craftsman, Kenmore, and Diehard• Launched SHC’s first product customization website
  • Sears
    Customer Strategy
    Sears Feb 2007 - Oct 2008
    Chicago, Il, Us
    Consumer Strategy Group Feb. 2007 – Current•Led the marketing component of a NewCo business unit within SHC, whose goal is to enhance brand perception through the creation of consumer centric stores/initiatives within two markets through implementation of our segmentation and new services for K-Mart and Sears, including integration of our online tools and websites•Helped define and implement the new services program supporting Sears new brand strategy •Managed Sears Best Customer retention and attrition test communication program •Supported new business initiative into potential customization opportunities within the SHC business
  • Reebok
    Director Of Consumer Marketing, Strategy, And Customization
    Reebok Aug 2004 - Jan 2007
    Boston, Ma, Us
    •Managed Reebok’s marketing, strategy, and finance for Reebok’s strategic brand initiatives – RbkCustom, Reebok.com, and catalog leading to over $10.0MM in additional sales•Managed RbkCustom business unit including strategic planning, marketing, product development, pricing, and P/L - achieved all major KPI’s for 2006 with sales over $1.3MM by year one •Managed RbkCustom global brand advertising campaign, effectively drafting off of Reebok’s “I Am What I Am” campaign leading to 100% increase in consumer acquisition•Created an innovative quick strike business model allowing key retailers reduced lead times and minimums on custom products – 1st model of its kind introduced in the footwear industry •Secured and managed $5.0MM budget for driving new brand initiatives•Structured and managed partnership brand deals with the NFL/MLB to sell retail RbkCustom products •Restructured supply chain operations in Asia achieving packaging and shipping efficiencies, reducing costs by 25%.
  • Nestle Purina Pet Care Company
    Account Executive/Business Analyst
    Nestle Purina Pet Care Company 1998 - 2002
    St. Louis, Mo, Us

Ryan Ostrom Skills

Digital Marketing Marketing Strategy E Commerce Integrated Marketing Marketing Digital Media Strategy Retail Online Advertising Social Media Management Social Media Marketing Leadership Advertising Product Marketing Cross Functional Team Leadership Seo Digital Strategy Online Marketing Multi Channel Marketing Sales Brand Loyalty Segmentation Analytics Mobile Devices Content Strategy Brand Management Email Marketing Loyalty Programs Content Management Interactive Marketing Facebook Brand Architecture Brand Marketing Team Leadership Online Communities Community Sites Mobile

Ryan Ostrom Education Details

  • The University Of Chicago Booth School Of Business
    The University Of Chicago Booth School Of Business
    Strategy And Marketing
  • Fort Lewis College
    Fort Lewis College
    Marketing

Frequently Asked Questions about Ryan Ostrom

What company does Ryan Ostrom work for?

Ryan Ostrom works for Jack In The Box

What is Ryan Ostrom's role at the current company?

Ryan Ostrom's current role is EVP and Chief Customer and Digital Officer.

What is Ryan Ostrom's email address?

Ryan Ostrom's email address is ry****@****ail.com

What is Ryan Ostrom's direct phone number?

Ryan Ostrom's direct phone number is +122454*****

What schools did Ryan Ostrom attend?

Ryan Ostrom attended The University Of Chicago Booth School Of Business, Fort Lewis College.

What are some of Ryan Ostrom's interests?

Ryan Ostrom has interest in Children, Education, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture, Health.

What skills is Ryan Ostrom known for?

Ryan Ostrom has skills like Digital Marketing, Marketing Strategy, E Commerce, Integrated Marketing, Marketing, Digital Media, Strategy, Retail, Online Advertising, Social Media, Management, Social Media Marketing.

Who are Ryan Ostrom's colleagues?

Ryan Ostrom's colleagues are Vanessa Virgen, Jersey Crawford, Nolan Block, Elijah Shorter, Kiersten Kelly, Jean Mary Gabriel, Kimberly Ormsby.

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