Senior Customer Success Engineer at Woopra.Responsibilities: Enterprise onboarding, bug management/prioritization during sprint planning (SCRUM), educational/technical documentation, video tutorial creation, t2-3 technical support, webinars, and enterprise account management. I also work as a bridge between the customers and the product team to help brainstorm and prioritize new product features.Here is the technical documentation that I have written: https://docs.woopra.com/. In addition, I also have written blog posts and comparative resources which you can see here: https://www.woopra.com/google-analytics Application Experience: Jira, Zendesk (admin), Postman, Paw, Chartio, Intercom (admin), Salesforce, Adobe Premiere, After Effects, AskNicely (admin), Delighted, Readme.io, Stripe, Hubspot, Shopify, Zapier (dev account), Customer.io, Gotomeeting, Zoom (admin), Calendly, and Chorus.ai. Technical Knowlege: Experience with HTML, CSS, APIs, SQL and SQL databases such as Redshift, Posgres, BigQuery, Snowflake, and MySQL. Some exposure to Javascript and Python. Attached is an example video tutorial I created.

CSE at Woopra. Started as a Jr. CSE and was promoted to CSE within 6 months. -Experience with Postgresql, MySQL, Amazon Redshift, Google Analytics and data analysis. -Troubleshoot product issues using knowledge in SQL queries, data source connections, and a deep product understanding. -Provide technical education. Including but not limited to: webinars, onsite and offsite training, creating syllabus outlines, education through product examples, and technical support.-Responsible for implementing product surveys including NPS and Surveymonkey (TechValidate) surveys for customer insight.-Developed scripts using javascript to help automate tasks to help with efficiency -Help promote company culture and unity by being on our company events planning committee.-Experience with Zendesk, Jira, and Salesforce.

GM at Baby Blues BBQ. Handle all day to day operations.

Developed Joey's Smokin' BBQ website. Produced menu graphics and design as well as advertisement designs.Developed Quality Golf's website. www.qualitygolfrepair.com. Photoshop, After Effects, Illustrator knowledge.

● Leading a restaurant staff and maintaining smooth restaurant operation● Responsibilities include but not limited to: addressing customer concerns and ensuring complete customer satisfaction● Taking customer food orders and serving/running/bussing food● Hiring and firing of employees, handling employee concerns, writing schedules● Inventory ordering and receiving from multiple vendors● Technical support and menu graphic design● Solely created and maintain restaurant website and Facebook page● Cooking: full knowledge of preparing and cooking all items on the menu● Micros - Full knowledge of our system including: adding/editing menu items and prices, inputting employee information and access restrictions, setting up micros employee cards, and coordinated with micros concerning technical issues and credit card processing● Coordinated with and contacted repair services for appliances or other repairs● Have input and make decisions regarding marketing and advertising● Handle catering orders and deliveries

Villa Club poolside food and beverage server and attendant.- Served elite clientele and celebrity guests.- Maintained premier hospitality pool servicesShuttle Operation- Transported guests around Pelican Hill via shuttle bus.- Transported guests to and from The Beachcomber in Newport BeachPrivate Bar- Maintained and restocked in-room private bar