Ryan Oylear Email & Phone Number

Elgin, TX, US

Austin, Texas, United States

Austin, Texas Area

In-home and remote computer diagnostics, troubleshooting, and repairSystem builds, upgrades, and component replacementData backup and recoveryPrivate tutoringHome networkingSoftware installs and troubleshootingPeripheral setup and troubleshooting

Austin, Texas Area

Ticket system managementDeployment and reclamation of IT assetsCreation/removal of numerous account types (Exchange, ADUC, WSUS, Sophos Enterprise Management Console, FogBugz, Vault, JIRA/Confluence, etc.)Software update management (WSUS, Ninite)Process documentationNetwork managementServer managementDesktop management

Austin, Texas Area

Ticket system managementDeployment and reclamation of laptops, desktops, and other IT equipmentCreation/removal of numerous account types (Exchange, ADUC, WSUS, Sophos Enterprise Management Console, FogBugz, Vault)Software update management (WSUS, Ninite)Process documentationNetwork managementServer managementDesktop management

Austin, Texas Area

• Image and prepare PCs for deployment within the datacenter or to branches.
• Assist with creating or updating base system images as needed.
• Maintain accurate records of all PCs and laptops regarding deployment status, warranty information, serial numbers, and other asset information.
• Remove old stock from rotation for scrap/recycling.
• Handle first phase of secure deletion and destruction of hard drives from retired PCs and laptops.
• Contact HP as needed for replacement parts for downed PCs and laptops.

Austin, Texas Area

• Assist and resolve day to day issues such as account lock-outs, e-mail issues, network/server outages, etc. for commission users and provide remote or desk-side support when needed.
• Assist public users by routing calls to the appropriate divisions/personnel or supplying necessary information.
• Create, assign, and update work orders for all helpdesk issues.
• Assist with user/division moves, moving and setting up IT managed equipment.
• Deploy/set up new hardware for users and/or divisions within the commission.
• Help maintain commission printers with supply replenishment and scheduling maintenance.

Austin, Texas Area

• Field calls and chats from customers both future and current regarding hosting services and issues.
• Assist customers with various hosting related issues such as file and folder permissions, backups, software installs and updates, and minor code edits or repairs.
• Escalate issues as necessary, such as compromised accounts or billing issues.

Austin, Texas Area

• Created training materials for recovery of desktop and laptop PCs detailing:-- How to identify types of RAM and their slots-- How to identify hard drive interfaces-- How to discern between good and bad (blown).
• Managed five employees.
• Maintained detailed daily reports on each employee’s hours spent per project.
• Automated the process for removing Asset and Owner tags from Dell PCs and laptops.
• Created documented methods for testing of specialty hardware such as Brocade FC Switches, PERC adapters, and other high end networking cards.

Austin, Texas Area

• Receive inbound support calls from customers of Geek Squad's Remote Tech Support service.Obtain information from customer regarding issue(s) and guide them through remote connection process.Diagnose/troubleshoot.
• Peripheral installation/setup/troubleshooting
• Resolving wireless connection issues
• Assisting customer with restoring backed up data
• Discovering and removing malware and viruses, including rootkits, keyloggers, and ransomware
• Performance tune-ups