Ryan P. Email & Phone Number

Des Moines, Ia, Us

Contributed to a system wide upgrade to Office 365 cloud spanning 2different tenants, and a hybrid on-off premise Exchange setup.Proficient in Microsoft dominant environments. Including specializedsoftware, AtTask, Blackbaud CRM, TeamDynamix, IFAS, and iSupport.Analyzed systems with Infrastructure to combat virus\malware attacks,utilizing Infosec to gather phishing analytics as well as educate staff,monitor traffic spikes related to malicious content.Created… Show more Contributed to a system wide upgrade to Office 365 cloud spanning 2different tenants, and a hybrid on-off premise Exchange setup.Proficient in Microsoft dominant environments. Including specializedsoftware, AtTask, Blackbaud CRM, TeamDynamix, IFAS, and iSupport.Analyzed systems with Infrastructure to combat virus\malware attacks,utilizing Infosec to gather phishing analytics as well as educate staff,monitor traffic spikes related to malicious content.Created and managed, new accounts, new employee IT orientation,security groups, distro lists, passwords exc via extensive ActiveDirectory work.Engaged in a team driven Windows 10 update to span 380 devicesusing MDT toolkit.Performed quarterly hardware upgrades, maintain upgrade paths,inventory, printer management and implementation.Supported onsite and offsite users, including offsite University of Iowausers using in house software. This includes connectivity issues, VPNconnections, software troubleshooting. All together 765 users total.Maintained a Help Desk approval rating of 98% with the team.Delivering excellent customer service, and closing tickets according totheir escalation levels and time frames Show less

Cedar Rapids, Iowa, United States

Managed the deployment of over 300 devices including: Desktop,Laptop, Printer and Network hardware to 18 locations throughout theMidwest.Performed hardware inventory and documentation, administeredActive Directory group policies, and provided on site support for newequipment. This included software upgrades, file migrations,troubleshooting, switch upgrades, battery backup replacements,laptop repairs exc.Succeeded in saving Van Meter over $20,000 in… Show more Managed the deployment of over 300 devices including: Desktop,Laptop, Printer and Network hardware to 18 locations throughout theMidwest.Performed hardware inventory and documentation, administeredActive Directory group policies, and provided on site support for newequipment. This included software upgrades, file migrations,troubleshooting, switch upgrades, battery backup replacements,laptop repairs exc.Succeeded in saving Van Meter over $20,000 in expenses by managinglogistics, expense reports, facilitating deployment tools to mass imagemachines, ultimately saving infrastructure, and other IT members fromtaking on unnecessary tasks.Executing all tasks to my abilities, the Help Desk received 5 calls out ofhundreds of upgrades. 99% percent up time combined for users. Show less

Associate Of Science - As, System, Networking, And Lan/Wan Management/Manager

Education record