Ryan Hagerty Email & Phone Number

Egg Harbor, New Jersey, United States

- Reviewed & revised the company's strategic plans and developed company, departmental, and employee goals and standards to support the vision.- Implemented escalation procedures to effectively handle time-sensitive issues and task coordination and tracking.- Strong interpersonal and conflict resolution skills; Led weekly & quarterly leadership team meetings and Quarterly Company-wide meetings- Worked in tandem with Business Owner to spearhead optimization of business processes & procedures and initiate improvements, helping achieve company goals and objectives.- Overhauled operational & sales/marketing procedures, and expanded services offered leading to a 50% YoY Revenue Growth- Responsible for our CSR team and coaching initiatives to build value for clients pre and post sale.

Egg Harbor, New Jersey, United States

- Strong customer service skills and ability to communicate effectively with clients and colleagues- Strong ability to prioritize and manage time effectively, to meet deadlines and manage multiple tasks simultaneously.- Ability to work independently or as part of a team on projects of varying sizes and complexity- Skilled in troubleshooting and resolving complex problems while working under pressure

Cape May, New Jersey, United States

- Successfully led a team of 20+ people; Authored and executed S.O.P that increased sales by 20%- Adept at implementing and enforcing company policies and procedures to ensure compliance with industry standards- Strong ability to lead and motivate teams, provide coaching and mentoring, and foster a positive work environment- Experience in managing budgets and financials, including forecasting, revenue management, and cost control