• Create databases to clean, analyze, and summarize various data sets for business operations.• Develop new methods to store and access large data samples in order to support program needs.• Create training guides and standard operating procedures for newly established databases and subsequent reports.• Review and approve policy instructions that guide logic changes to the state Medicaid MMIS payment system for accuracy and clarity prior to implementation.• Complete user acceptance testing (UAT) to identify the viability of the code releases related to the maintenance and enhancements of the Maryland Electronic Health Records Incentive website and online database.• Analyze Medicaid claims data to identify billing inconsistencies and make policy suggestions that better support established business rules.• Provide direction to external health care providers via phone and email, regarding policies for the Electronic Health Record (EHR) Incentive Program.• Review and analyze provider applications for the EHR Incentive Program to ensure compliance with program policies.• Assist in the restructuring of annual budget reports that detail federal dollar match across Maryland Medicaid programs.

• Assisted students with understanding and applying mathematical concepts including differential calculus, statistical analysis, pre-calculus, and developmental math.• Applied various teaching strategies to accommodate students with different learning styles.• Acted as a liaison between students and instructors.• Trained fellow tutors on teaching techniques and effective communication.• Assisted students with statistical analysis tools, including Excel and Mathematica.

• Prepared and implemented student development programs promoting academic achievement and community engagement.• Collaborated with external organizations and university offices to coordinate events and establish improved partnerships with the Center for Student Diversity.• Contributed to the formation of effective marketing strategies targeting students and professors.• Created surveys to gauge student interest for educational program development.• Analyzed survey responses to improve program design and implementation.

• Participated in a special university committee on bias incidents and hate crimes to evaluate existing policy, and to develop recommendations for changes.• Conducted a nationwide review of university policies on bias incidents.• Analyzed policies on bias incidents, and developed implementation strategies for the Towson campus.• Created a spreadsheet for Towson University to monitor cases of hate crimes and bias incidents.• Wrote briefs for members of the committee to guide policy recommendations.• Designed a webpage on new university procedures and policies.• Acted as a liaison between committee members.