Ryan Pagan Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Head of Operations for Partner Solutions, supporting a $2.5B revenue base across Agent, ISO and ISV channels within Merchant Acquiring.

Alpharetta, Georgia, United States

Responsible for company-wide Accounts Payable and Accounts Receivable functions, including Invoicing, Collections and Cash Applications. Responsible for developing strategy, driving process and tool improvements and for developing meaningful financial reporting and analysis. Provide leadership to approximately 400 associates within the Finance & Accounting function, including a significant number associates in India.• Increased associate engagement scores by 22 percentage points, or 33%.• Executed a client experience program to improve client facing processes and tools.• Functionalized services and consolidated transactional activities into 7 shared services centers from over 40 locations across the US.• Significantly improved our analytical capabilities through the development of interactive KPI dashboards using PowerBI. • Oversaw the build out of a 150+ person offshore shared services center in India to drive cost efficiencies.• Led the integration of Fiserv and First Data shared services activities into a single functional team while achieving 15% cost synergy.• Deployed Robotics Process Automation (RPA) to automate invoice and statement delivery, collections contact and certain data aggregation activities. • Reduced Fiserv’s 30+ Past Due receivables by 44% from 2018 to 2020, driving material cash flow benefits to Fiserv.

Charlotte, North Carolina Area

Working within the Corporate Credit Risk function, responsible for management of the forecasting, planning, and stress testing processes and systems for the company's allowance for loan loss reserves. Responsible for delivering management reporting, including reporting for the board level Credit Committee, the Credit Risk Committee, Allowance for Credit Loss Committee, etc. Broad based credit risk analysis and reporting responsibilities, including quarterly board level credit risk memo, managing Credit Risk Committee routines and general governance activities.

Charlotte, North Carolina Area

Managed a team responsible for corporate-wide Allowance for Loan and Lease Loss (ALLL) reporting and governance. Stabilized team and improved data quality and efficiency during time of restructuring. Interface with senior leadership, board of directors, external regulators, auditors and business Risk and Finance associates on the adequacy of ALLL reserves, quarterly and annual provision expense, competitive analysis and asset quality trends. Ensure GAAP and appropriate regulatory guidance is applied consistently across business units when assessing reserve levels and contribute to quarterly financial disclosures. Manage mortgage Representation and Warranty forecast.

Charlotte, North Carolina Area

Managed a team responsible for strategic growth initiatives, internal and external reporting, planning, governance and risk. Assessed new business development opportunities, including acquisition due diligence, geographic expansion and new product introductions such as interest checking and credit card. Business lead on implementation of a new online banking platform in Canada, including development of strategic business plan for the Canadian deposit business. Responsible for “1st line of defense” risk management, including execution of corporate risk policies and procedures and ongoing monitoring and controls. Established and managed Deposit governance routines including a chartered Deposit Steering Committee. Authored three year strategic business plan for the US Retail Deposit business. Built and managed the retail deposit balance forecast model and process.

Charlotte, North Carolina Area

Corporate restructuring and strategic initiatives.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Loan Syndications

Charlotte, North Carolina Area