Ryan Pahnke Email & Phone Number

Pittsburgh, Pennsylvania, United States

As General Manager, duties include oversight of both front-of-house and back-of-house operations on a daily basis, working with others on the management and ownership teams to ensure quality service to our guests, and providing an upbeat, and adequate work environment for the staff.Responsibilities also include:- Staff hiring- Staff processes and procedures- Product inventory and accounting- Ordering liquor, beer, wine, and food products- Meeting with food and beverage representatives to stay current with market trends- Guest interaction- Ensuring adequate coverage in all areas of service- Live entertainment booking- Catering - Scheduling promotional events to drive business

Pittsburgh, Pennsylvania, United States

- Managed COVID 19 Rapid test sites and CLIA- certified lab location.- Hire and train adequate staff for operation 7- days a week while following state, local, and federal guidelines.- Followed state and federal medical protocols while performing active patient testing. - Managed inventory of tests, testing equipment, PPE, and other day-to-day needs of the site.- Payroll and scheduling.- In charge of on-site patient/guest relations, insurance inquiries to various local and national insurance agencies. - Kept up to date with changing medical procedures and insights, collaborating with other sites on processes, inventory assistance, and day-to-day functions.- Worked alongside lead medical professionals to ensure that all safety protocols were being followed for the benefit of staff, patients, and the overall area of service each site attended.

Pittsburgh, Pennsylvania, United States

As General Manager, I was tasked with re-opening Local Bar + Kitchen after a lengthy period of shutdown; implementing local, state, and federal guidelines to ensure the safety of the staff, and our guests. This required acclimating staff to new procedures for daily operations, guest interactions, and overall awareness. Other duties included:- hiring adequate staff for optimal service - ordering liquor, beer, and wine in proper quantities- inventory and accounting of all in-house liquor, beer, wine, and food product- scheduling personnel, deliveries, and maintenance - meeting with food and beverage representatives to stay current with market trends- payroll and invoice settlement

Greater Pittsburgh Area

As General Manager I am responsible for both the front of the house and back of the house personnel, ordering, invoicing, scheduling, payroll, and the overall well being of the establishment. Other duties include marketing, brand collaboration, and ensuring a positive experience for guests on a day- to- day basis.

Greater Pittsburgh Area

As a bar manager, I was tasked with inventory, invoicing, ordering, guest relations, marketing, and promotions, sales initiatives, cocktail curation, and banking responsibilities. Other tasks including oversight of multiple areas of the restaurant ranging from front of the house to the back of the house personnel during shifts, maintenance, and marketing in collaboration with other properties.

Greater Pittsburgh Area

As a managing bartender, I was a keyholder who managed the bar and dining staff while on shift during weekend brunch shifts and various weekday lunches. Managing duties included bartending, opening duties, safe handling, inventory, ordering, and guest relations. Other duties included meeting with sales representatives and collaborating to create promotional events.

Greater Pittsburgh Area

Performed tasks following set procedures to meet daily deadlines and work with clients to satisfy requirements that occurred on an as needed basis. As the Operations Analyst for the Australian Market, worked independently according to regional time zone.Responsibilities included, but not limited to:Process Inbound and Outbound Data ApplicationsCreate Index Data FilesProvide Tolerance ReportsMaintain Report Destinations for client specificationsCreate Fund Setups according to client needsMaintain Destination Setups to ensure accurate reportingUser Setup and User Maintenance requestsProblem solving and issue resolutionPreparing and managing discussions with clients

Pittsburgh, Pa

Promoted to this role in January 2012. In addition to daily processing tasks, was a member of a team that produced training materials for cross training opportunities and for new employees. The training materials streamlined learning processes to create more effective use of employee training sessions. During transition of services from BNY Mellon to Computershare, assisted in transition by validating quality control processes among pre-existing cases over cross platform system migrations.Responsibilities included, but not limited to:Performed imaging and indexing for Stock Transfer Agent.Responsible for validating transfer requests, buy and sell inquiries, and other share owners correspondence across multiple platforms.Prioritizing case severity to ensure timely completion.Trained and mentored new employees on imaging and indexing practices and protocols.

Collaborated in discerning and authoring protocols for proper work flow management.Performed imaging and indexing for Stock Transfer Agent.Responsible for validating transfer requests, buy and sell inquiries and other share owner correspondences using designated platform.