• Over 15 years' of experience in IT customer support, services delivery and management. • 8+ years' of experience in multiple MNC project/program management across manufacturing industry, retail industry, financial industry, education industry etc.• Be familiar with traditional IT service support, hardware, network, VM and related knowledge. • Strong skills and management experience in IT infrastructure technology and related supporting system. • Familiar with cloud-native service such as Azure VM/ECS, Azure Storage/OSS, Azure Monitoring/CMS, VPC, RDS etc.• Rich experience in project governance, including risk, scope, cost, resource, communication, and stakeholder management etc.• Working experience with Agile project methodology.• Effectively negotiate and communicate vendor expectations. • Positive attitude, be elegant and with nice personality.• Deeply passionate about AI technology and digital transformation as I firmly believe they will profoundly reshape the future of business and society.• PMP, ITIL, Agile, Lean 6 Sigma Yellow Belt, CET 4, AZ900, MCP/MCSE certified.
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Project Delivery ManagerHcltechShanghai, China -
Project Delivery ManagerHcltech Apr 2022 - PresentShanghai, China• Deliver/implement Transition & Transformation programs for Infrastructure and workplace services.• Anticipate internal/external business challenges and regulatory issues, recommends process, product, or service improvement.• Solve unique and complex problems that have a broad impact on the business.• Contributes to the development of functional strategy.• Lead cross-function resource in project to ensure the project following the schedule.• Lead project teams and technical SME to achieve milestones and objectives.• Align on best practices with other Transition/Transformation managers and stay abreast of external best practices through active participation in Global TM network, forums, etc.• Make decisions within general functional, company and industry guidelines. -
Project ManagerFujifilm Business Innovation Corp. Nov 2013 - Apr 2022Shanghai, China• Its predecessor was Fuji Xerox China, Fuji Xerox China was renamed as FUJIFILM Business Innovation in Apr of 2021. The corporation is the leader in printing service. • Play the role to setup and manage overall project planning, implementation and ongoing according to local or global solution and contract. • Allocate, coordinate, and manage all internal and external project resources, including vendor management. • Establish roles and responsibilities within the core team. • Diligently working with project stakeholders to identify and reduce risks, control budget, and ensure project delivery on time. • Fully support projects on third party equipment and service suppliers’ management to meet cost reduction and increasing expectation. • Support RFP phase by scoping and analyzing customer requirements, providing technical solutions that demonstrate company’s capabilities and contribute to successful sales. • Successful customers are ESTEE LAUDER, JLL, Coca-Cola, ABInBev, Nikon, Medtronic, Greenland, Deloitte etc. -
It Customer Support SpecialistAutodesk Apr 2007 - Sep 2013Shanghai City, ChinaWork with global EIS (Enterprise Information Service) team to provide daily IT service support and IT solution to internal users. Ensure all incidents and tasks can be resolved to meet SLA requirements. In the meantime, support and maintain hardware of infrastructure in IT room (Server, Router, Firewall, NAS, PBX etc.). it also includes VM installation and management, IT server room relocation and expansion. Deploy and monitor new solutions, policies, processes and standards on Windows, Mac OS, IOS and Android platform which are planned by EIS. Organize survey if necessary and communicate to other functions’ end user, consolidate relationship with them and improve our local support service. Arrange regular review meeting to national support team. Provide support to network, server team, help other IT teams to resolve issues and complete tasks. Experience with 3rd party vendor setup and management. -
Helpdesk Team LeaderFuji Xerox Shanghai Branch Oct 2005 - Apr 2007Shanghai City, ChinaWork in FujiXerox Shanghai Office. Manage China helpdesk team to complete daily support work of all sites. Write helpdesk skill documents, identify helpdesk workflow and improve service, create NT, email and related account. Manage the PC assignment and reuse. Provide daily technical support to local VIP customers and organize IT basic training for new staffs.Maintain the relationship with internal users and keep touching with them. Help IT manager to reduce IT cost.
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It Support SpecialistGamutsoft Corporation Shanghai Branch Feb 2003 - Oct 2005I was assigned to Fuji Xerox to be an onsite support engineer from Match 2003 when I worked in GamutSoft. My main work was supporting for end users’ IT work, local network maintenance and PABX system supporting. I supported 2 sites during this time. From May of 2005, I was promoted to helpdesk team leader in Fuji Xerox site.
Ryan Pan Skills
Ryan Pan Education Details
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Malaysia Asia Metropolitan UniversityMaster Of Business Administration - Mba -
Network Education College Of Fudan UniversityComputer Tech And Application
Frequently Asked Questions about Ryan Pan
What company does Ryan Pan work for?
Ryan Pan works for Hcltech
What is Ryan Pan's role at the current company?
Ryan Pan's current role is Project Delivery Manager.
What schools did Ryan Pan attend?
Ryan Pan attended Malaysia Asia Metropolitan University, Network Education College Of Fudan University.
What skills is Ryan Pan known for?
Ryan Pan has skills like Pmp, Itil, Sharepoint, Mcse 2003, Microsoft Exchange, Windows Server, Software Engineering, Enterprise Architecture, Agile Project Management, It Service Management, It Service Delivery.
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