Cloud Engineer
CurrentService Management: Handled service requests for key service management processes including Change, Incident, Problem, Monitoring, and Maintenance. Provided 24/7 oversight for cloud incident responses.Azure Security: Managed, configured, responded to, and resolved Azure security alerts.System Maintenance: Performed OS patching and monitored/restored backups to ensure system integrity and availability.Environment Support: Supported both production and non-production environments to maintain system updates and expected service levels.Azure AD/Microsoft Entra: Managed Azure AD/Microsoft Entra, ensuring secure and efficient directory services.SharePoint Administration: Created and managed SharePoint sites based on management requirements, ensuring secure access.Microsoft Intune: Managed and created reports for registered company devices, ensuring global policies are in place and monitored.O365 Administration: Managed user profiles, including Exchange, OneDrive, and licenses.Azure Utilization: Leveraged Azure services for deploying, managing, and scaling applications and infrastructure.Reporting: Created detailed reports for higher management to aid in decision-making.
