• Perform root cause analysis and assist in delivering effective customer solutions.• Interpersonal communication of feedback on critical and high importance matters. • Act as the technical contact for customers and deliver solutions on time sensitive requests.• Handle executive escalations and high-pressure situations within the Azure Billing and Subscription department.• Organize, create, and deliver training's on procedures, systemic dependencies, and updated content.• Support management in leading their team to deliver customer satisfaction. • Contribute in multi department communications and swarming efforts.

• Contributed to quality delivery and customer satisfaction of installed products.• Responsible for maintaining stock and resource utilization within the job site.• Assisted with on call emergency repairs and business-critical situations.