- Led and coordinated responses as the Incident Commander for the Corporate IT Major Incident Management Team, ensuring rapid resolution and minimal business impact.- Monitored and maintained network performance using tools such as SolarWinds, Netcool, Thousand Eyes, and Nexthink to ensure optimal system functionality and uptime.- Collaborated with cross-functional teams to identify and address recurring technical problems.- Managed and resolved complex technical issues as part of the IT Service Desk Escalations team.- Provided advanced technical support and troubleshooting for escalated IT Service Desk tickets.

- Administration of Windows, Linux, and OSX servers (both VM and physical).- Managed and maintained data centers and network infrastructures.- Oversee network IP-based PBX systems.- Managed and supported CCTV software and hardware, including surveillance PCs, cameras, recorders, and app servers.- Maintained daily procedural checklists for system maintenance and monitoring.- Lead IT technical support for a 24/7 shipboard IT service desk, providing support for over 300 users and end-user devices, POS terminals, PBX, satellite internet connection, and ITV system.- Lead, support, and assist vendors and system owners with shipboard IT-related deployments, projects, and upgrades.- Assisted the IT Manager with daily IT operations across all departments shipboard, including hotel and marine, while leading and managing a team of 4 IT tech specialists.

- Administration of Windows, Linux, and OSX servers (both VM and physical).- Managed and maintained data centers.- Supported CCTV software and hardware, including surveillance PCs, cameras, recorders, and app servers.- Maintained daily procedural checklists for system maintenance and monitoring.- Lead IT technical support for a 24/7 shipboard IT service desk, providing support for over 300 users and end-user devices, POS terminals, PBX, satellite internet connection, and ITV system.- Lead, support, and assist vendors and system owners with shipboard IT-related deployments, projects, and upgrades.- Assisted the IT Manager with daily IT operations across all departments shipboard, including hotel and marine, while leading and managing a team of 4 IT tech specialists.

- Basic administration of Windows, Linux, and OSX servers (both VM and physical).- Data center support for maintenance and basic troubleshooting- Supported CCTV software and hardware, including surveillance PCs, cameras, recorders, and app servers.- Maintained daily procedural checklists for system maintenance and monitoring.- Technical support for a 24/7 shipboard IT service desk, providing support for over 300 users and end-user devices, POS terminals, PBX, satellite internet connection, and ITV system.- Assisted vendors and system owners with shipboard IT-related deployments, projects, and upgrades.

Customer Support Representative for Sprint customers. Handled technical support calls and billing inquiries, as well as up-selling of Sprint products and services.