Senior Information Technology Manager with expertise in a diverse range of technologies. Demonstrated success managing Application Development and Support, Network Services, Telecom Services, Data Center Operations, Desktop Services, Server Support, and Disaster Recovery/Business Continuity. Led the development, implementation, and management of ITIL processes including, Incident Management, Problem Management, Change Management, Release Management, and Service Level Management. Effective leader focused on building strong client relationships and the delivery of quality IT services with proven ability to develop and implement strategic initiatives, standards, and processes that improve business functionality.
Listed skills include Management, Leadership, Financial Services, Project Management, and 17 others.