Ryan Peasley Email & Phone Number

Lansing, Mi, Us

Columbus, Ohio, Us

Lead teams responsible for Service Operations Management, including Integrated Operations Center, Print Operations, Computer Operations, Production Control, IT Service Desk, File Transmissions, Managed Print, Incident Management, Problem Management, Change Management, Release Management.

Akron, Oh, Us

Responsible for the continuous improvement of IT Service delivery to employees and customers of FirstMerit Bank through the development, implementation, and management of formal IT service management practices. Manage teams responsible for the IT Help Desk, Change Management, Incident Management, Problem Management, Service Level Management, and Release Management. Manage budget for IT Service Quality.

Akron, Oh, Us

Manage teams responsible for Desktop Services, Disaster Recovery/Business Continuity, Data Center Operations, Server Support, Network Services, Telecom Services, software distribution, patching, security monitoring/response, and Blackberry/BES support. Manage budget for all IT Service Delivery cost centers. Responsible for Change Management, Incident Management, and Problem Management.

Akron, Oh, Us

Responsible for application development and support of multi-platform systems used by Citizens Bank including design, development, and implementation of new applications and implementation of vendor products. Manage maintenance, enhancement, software upgrades, incident resolution and problem management of over 70 applications including financial, call center, retail, and corporate systems. Manage team of Business Analysts responsible for gathering Business Requirements, developing Functional Specifications, and performing Quality Assurance Testing. Meet regularly with leadership from business lines to ensure their development and support needs are being met and develop strategies to improve business operations. Provide support of corporate website and intranet.

Armonk, New York, Ny, Us

Responsible for delivery of End User Computing support for ABN AMRO North America including Desktop Services, engineering and production support of the LaSalle Bank Retail Branch desktop and server infrastructure, Call Centers, and Desktop Disaster Recovery. Manage vendors providing break/fix support for ABN AMRO location across North America. Team with Service Delivery Managers for all client areas to ensure a high level of customer satisfaction, address resolution of major incidents, adherence to contracted SLAs and successful delivery of projects.

Amsterdam, Nl

Manage the client services functions for Standard Federal Bank and ABN AMRO Mortgage group including desktop support for over 10,000 clients and distribution of software and vulnerability patches and updates. Responsible for engineering and production support of the Retail Branch environment and Call Center. Manage an annual budget of $5.7 million.

Leadership role directing teams providing application development and support on over 50 systems on multiple hardware platforms. Responsible for the IT needs of Direct Retail and Channel Management including Call Center (CRM, IVR, VRU), Internet (Web Banking, Michigan National Website), Intranet, Financial Centers (Platform, Teller) and eCommerce, Commercial Lending and IT. Responsible for Lotus Notes/Domino development for all areas of the organization. Managing a budget of $2.5 million.

Responsible for assessing the systems needs of all Motor Wheel manufacturing locations and for the application development and support of manufacturing computer systems. Managed a team of programmer/analysts and technical support analysts.

Bachelor Of Science, Computer Information Systems

Bachelor Of Science, Management