Tech Line Support Specialist
CurrentAssist technicians in the diagnostic process for all Nissan and Infiniti vehicles. Work with engineering department to ensure transparency of trending vehicle concerns and their resolutions. Composed PowerPoint presentation that described the procedure to remotely connect to customer vehicles to monitor and record data. This presentation is used all over the country and had to be designed for all levels of technical aptitude. The ability to convey complex information in an easily understandable manner is paramount in this position. I have designed forms utilizing HTML and VBA in order to ensure more accurate and expeditious methods for some of our more redundant or intricate tasks.