Ryan Pike Email & Phone Number

London, Gb

Greater London, England, United Kingdom

As a Customer Engagement Manager at Trackunit, I leverage my decade of experience in the construction technology sector to drive client success and satisfaction. I specialize in fostering strong relationships with our clients, ensuring they derive maximum value from our SaaS solutions.Client Relationship Management: Build and maintain robust, long-term relationships with key clients, acting as their primary point of contact to ensure their needs and expectations are met.Strategic Implementation: Guide clients through the strategic implementation of our SaaS solutions, ensuring seamless integration and optimal utilisation to enhance their construction processes.Analytical Consultation: Provide expert analytical consultancy to help clients leverage data-driven insights for improved decision-making, efficiency, and project outcomes.Customer Success Initiatives: Develop and execute customer success plans tailored to each client's unique needs, driving adoption, engagement, and satisfaction.Feedback and Improvement: Gather and analyse client feedback to inform product development and improve service delivery, ensuring our solutions continuously meet the evolving needs of the construction industry.My role is centered on understanding our clients' business challenges and goals, and providing the tools, insights, and support they need to succeed. By maintaining a strong focus on customer engagement and success, I help drive innovation and efficiency within the construction technology landscape.

London, England, United Kingdom

Dedicated in uniting the construction industry to Eliminate Downtime and progress innovation. Focusing on providing new solutions and support to contractors, rental companies original equipment manufacturers, my goal is to add value and insights to what telemetry can achieve when utilised.

Plantforce, Winterstoke Road, Weston-Super-Mare, England, Bs23 3Yw

Having trained in all elements of the business and its processes, I now focus on the operational element of the company, with a bespoke interest and role in the technology and innovation fields.Building a passion and influence on key industry decisions regarding telematic and ERP data. An amazing sector to be involved in.

Plantforce Rentals, Winterstoke Road, Weston-Super-Mare, Bs233Yw

Yeovil, Somerset, United Kingdom

Managing a customer facing rental depot, supplying tools and machinery to local businesses. Responsible for P&L performance, managing KPI’s and depot sales.Great experience engaging with customers face to face and learning about dirt world issues.

Lynch House, Parr Road, Stanmore, Ha7 1Le

Working in every element of the business, providing support to key areas of operation. Learning the software systems and processes for all depots. Helping to build key elements of the company ERP system and implement.