 Provide L1/L2 support for Cloud Computing. Performing remote support to the users of Citrix Desktop. Managing virtual severs and Citrix Xenapp servers. Managing hosted desktops and applications in Citrix environment. Managing Active Directory, Print Servers and File Servers. Blacklisting spam emails and exporting mailboxes. User Account Provisioning. Set folder permission, file and folder sharing. Monitoring Server Disk Space, CPU Usage, Memory Usage… Show more  Provide L1/L2 support for Cloud Computing. Performing remote support to the users of Citrix Desktop. Managing virtual severs and Citrix Xenapp servers. Managing hosted desktops and applications in Citrix environment. Managing Active Directory, Print Servers and File Servers. Blacklisting spam emails and exporting mailboxes. User Account Provisioning. Set folder permission, file and folder sharing. Monitoring Server Disk Space, CPU Usage, Memory Usage and Network Links thru Solarwinds. Performing Server (VM and Physical) disk cleanup and network troubleshooting. Coordinating with clients, customers and vendors for any maintenance, updates, upgrades and any outages on companies or sites. Creating IT documentations and procedures. Show less

 Provide Onsite Support for the user. Desktops/Laptops troubleshooting through Remote Desktop Protocol and Remote Assistance. Managing Citrix Access Management Console.  Administering and Maintaining Windows Server 2003/2008 Domain Controller, Active Directory, DHCP and DNS services. Installation of Software, Phones and Desktops. Basic Network Troubleshooting. Provide Technical Support to satellite offices. Creating Phone, Software and Desktop/Laptop… Show more  Provide Onsite Support for the user. Desktops/Laptops troubleshooting through Remote Desktop Protocol and Remote Assistance. Managing Citrix Access Management Console.  Administering and Maintaining Windows Server 2003/2008 Domain Controller, Active Directory, DHCP and DNS services. Installation of Software, Phones and Desktops. Basic Network Troubleshooting. Provide Technical Support to satellite offices. Creating Phone, Software and Desktop/Laptop Inventories. Perform Data Backup using Symantec Backup Exec and Windows Backup. Show less

 Provide Onsite Support for the user. Desktops/Laptops troubleshooting through Remote Desktop Protocol and Remote Assistance. Managing/Maintaining Virtual Machines. Administering and Maintaining Windows Server 2003 Domain Controller, Active Directory, DHCP and DNS services. Installation of Software (Manually and automatically using Tactical Manager). Installation and Configuration of Nortel IP Phones. Basic Network Troubleshooting. Attending Conference Call… Show more  Provide Onsite Support for the user. Desktops/Laptops troubleshooting through Remote Desktop Protocol and Remote Assistance. Managing/Maintaining Virtual Machines. Administering and Maintaining Windows Server 2003 Domain Controller, Active Directory, DHCP and DNS services. Installation of Software (Manually and automatically using Tactical Manager). Installation and Configuration of Nortel IP Phones. Basic Network Troubleshooting. Attending Conference Call during outage onsite. Creating Phone, Software and Desktop/Laptop Inventories. Show less

• Provide Second level support for the user.• Desktops/Laptops Troubleshooting and Configuring through network interface, Using Remote Desktop Connection, VNC and Altiris Deployment Console etc.. • Re-imaging Desktops/Laptops through network connections by using Altiris Deployment Console.• Roving in all areas and checking all hardware components/Maintenance.• Configuring two Desktop computers by one Monitor using KVM switch.• Creating rules and restrictions policy using… Show more • Provide Second level support for the user.• Desktops/Laptops Troubleshooting and Configuring through network interface, Using Remote Desktop Connection, VNC and Altiris Deployment Console etc.. • Re-imaging Desktops/Laptops through network connections by using Altiris Deployment Console.• Roving in all areas and checking all hardware components/Maintenance.• Configuring two Desktop computers by one Monitor using KVM switch.• Creating rules and restrictions policy using GPO.• Joining Desktops/Laptops to Domain controller or to network server.• Avaya phone installation and physical configuration.• Adding printer access through network connections.• Creating local Administrator/User account.• Managing Domain user accounts.• Configuring Clients Laptop/Portable Wireless Connection.• Setup dual OS Windows XP Professional and Windows Vista.• Configure Remote Terminal Server registry connection.• Setup MS Outlook email account s for user.• Installing call center applications like Citrix ICA Client, CMS Supervisor, Nice Player Applications, Taleo Connect client, etc. Show less