Ryan Pisano Email & Phone Number

- Technology/Operation consulting for Private Clubs- Retail/Membership/Food & Beverage data transfer- Train all staff members on software

• First line of escalation for any challenges our team encounters.
• Provide technical support post implementation via on-site/phone & e-mail.
• G1 Expert - Provide and prioritize feature enhancements, document bugs, and communicate thatinformation in product meetings.
• Multi Course Operator Lead
• Support/Implementation liaison for product & development. Utilize JIRA to manage development tickets.
• Product Management for SmartPlay - mobile F&B ordering/Check in & Pay via SmartPlay App.

Orlando, Florida Area

• First line of escalation for any challenges our team encounters.
• Provide technical support post implementation via on-site/phone & e-mail.
• G1 Expert - Provide and prioritize feature enhancements, document bugs, and communicate that information in product meetings.

Denver, Colorado

• Product expert: G1, GNR, & Connect
• Product management from when we receive the product from sales until we hand the client off to support.
• Consultation with higher management to configure the software properly in both the golf side and restaurant side
• Install/configure hardware and other peripherals. Also was involved with basic networking.
• Training: Golf shop staff & upper management. Restaurant front of the house, back of the house & upper management.
• Pre/Post install notes/documentation for each software product. Also worked on G1 documentation throughout my entire time at GolfNow.

Denver, Colorado

• Toast product expert
• Install networking devices: Routers & Wireless Access Points
• Restaurant consultation with higher management to configure Toast properly Install/configure Toast
• Hardware: Terminals, handhelds, printers and other peripherals
• Training: Front of house, back of house, & management
• Documentation for Site surveys, Install, & go live support

Orlando, Florida Area

• Product expert: G1, GNR, & Connect
• Product management from when we receive the product from sales until we had the client off to support.
• Consultation with higher management to configure the software properly in both the golf side and restaurant side
• Install/configure hardware and other peripherals. Also, was involved with basic networking.
• Training: Golf shop staff & upper management. Restaurant front of the house, back of the house & upper management.
• Pre/Post install notes/documentation for each software product. Also worked on G1 documentation throughout my entire time at GolfNow.

Orlando, Florida

• Greeted members/guests professionally and politely.
• Strong communication throughout the day not only with the golf shop staff but with otherdepartments at the club.

Palm Desert, California

• Open golf shop by printing daily tee sheet, ensure cleanliness, clothes folded, and that the entire team is on the same page with what the day looks like prior to opening.
• Answering phones, making tee-times, strong customer service with members/guests in the golf shop
• Strong communicator with all areas of the golf department as well as other outlets of the property
• Merchandising: Responsible for Nike, UA, EP Pro merchandise in golf shop. Including: going to meetings with the reps, purchasing inventory, steam/tag/hang or fold merchandise in the golf shop.
• Maintaining the tee sheet throughout the day to ensure all guests/members receive the best possible service we can provide.
• Closing down the golf shop: printing cart signs/reports/tee sheet for the next day. Ensuring the golf shop is spotless and all clothes are folded/hung professionally.

Longmont, Colorado

Loveland, Colorado

Education record

Activities and Societies: Golf Team

Education record