20 years of experience in customer service/hospitality with emphasis on food service. Multiple years working in education first in supply chain management and in procurement. Operational excellence is the cornerstone of my work, built on a foundation dedicated to stellar customer service. In business: I keep a close eye on the shifting priorities of my organization, always mindful of key business measures and indicators. I adapt dynamically to suit the needs of the business and clientele. A relentless focus on team and business goals leads me to achieve or exceed targets on a regular basis. I keep the job fun by proactively continuing my education inside and outside of the organization - through a cadence of books, articles, peer-sourcing, and workshop-based training.At the water cooler:Versatile as a solo contributor and a member of a team. I build and leverage working relationships by remaining approachable and developing/nurturing trust with peers and direct reports, I strive to create a learning environment where everyone can contribute to shared success. With the Customer:Great customer service is the backbone of great business. I analyze customer behavior and search to pinpoint obstacles that need improving. I ask tough questions of my peers and direct reports in order to determine the best method for welcoming our customers. However, I spend the majority of my time getting to know as many of my customers on a personal level as possible - creating lasting connections that enrich my life and my business.I welcome your questions and feedback. Thank you.