20 years of experience in customer service/hospitality with emphasis on food service. Multiple years working in education first in supply chain management and in procurement. Operational excellence is the cornerstone of my work, built on a foundation dedicated to stellar customer service. In business: I keep a close eye on the shifting priorities of my organization, always mindful of key business measures and indicators. I adapt dynamically to suit the needs of the business and clientele. A relentless focus on team and business goals leads me to achieve or exceed targets on a regular basis. I keep the job fun by proactively continuing my education inside and outside of the organization - through a cadence of books, articles, peer-sourcing, and workshop-based training.At the water cooler:Versatile as a solo contributor and a member of a team. I build and leverage working relationships by remaining approachable and developing/nurturing trust with peers and direct reports, I strive to create a learning environment where everyone can contribute to shared success. With the Customer:Great customer service is the backbone of great business. I analyze customer behavior and search to pinpoint obstacles that need improving. I ask tough questions of my peers and direct reports in order to determine the best method for welcoming our customers. However, I spend the majority of my time getting to know as many of my customers on a personal level as possible - creating lasting connections that enrich my life and my business.I welcome your questions and feedback. Thank you.
Listed skills include Communication, Customer Service Strategy, Sales Management, Direct Sales, and 16 others.
