Ryan Poll Email & Phone Number

Austin, Texas Metropolitan Area

****DO NOT reach out to me to review or sell staffing opportunities nor any business systems. ****



Responsible for the overall direction of customer operations related to dispatching of assignments, DRP compliance and audit of compliance.

Partners with technology teams to develop and QA test automation in order to streamline the.

Austin, Texas Metropolitan Area

Track and manage team member attendance.

Coach and Develop team members to meet or exceed KPI performance such as, DSAT reviews, attendance, AHT and QA results.

Partner with vendor call centers to set, strategic QA, DSAT, CSAT goals that improve the customer experience beyond eero's internal COE.

Works internally with peer groups.

Ann Arbor, Michigan, United States

Responsible for decreasing response times, increasing revenue and improving the overall customer experience for all Call Centers in North America.

Establish a process in the CRM environment that measures cost per call/Ticket and Call Drivers.

Aligns 4 call centers from separate acquired businesses to act as one productive unit to service.

Ann Arbor, MI

-Manages the overall direction of the RAP Call Center to ensure profitability.
-Builds processes and procedures and inspects adherence to create a consistent client experience.
-Works with Stakeholders to on board new clients.
-Partners with IT and the CRM group to build a customize CRM that decreases the number of systems into 1 point source for.

Ann Arbor, MI

Slashed antiquated business practices and streamlined workflow with provisioning team to lower turn around time from nearly a week to less than 24 hours.
Creates quality control practices to reduce error rates within the provisioning process from 15% to less than 1%.
Revamped the knowledge base by stacking resolutions into one point source.

Ann Arbor

Create solutions to achieve company directives/strategies not related to team metrics by developing techniques for call handling, and systems improvement so that company resources are used wisely. I partner with colleagues and reporting leadership to create scorecards relevant to meeting business objectives, and meeting client needs. Review candidates for.

Ann Arbor, Michigan

I provided coaching and feedback to reps to ensure that prescription ordering and tracking is accurate, and meets the needs insurance providers and drug manufacturers. I oversaw departmental work activities, ensured accuracy of employee timecards, staffing, and scheduling to achieve business objectives. I maintained knowledge of disease states along with.

Southfield, Michigan

I coached and developed technical support staff to resolve escalated failures with customer equipment, network and account provisioning. I also trained staff to utilize corporate resources that will help ensure FCR but also wonderful but consistent customer experience. I developed and trained my staff to meet or exceed call center metrics. To complete the.

Southfield, MI

I provisioned POTS lines for residential and business customers through applications called Verizon WISE, and AT&T web tool bar. I verified physical addresses to ensure that the service was installed correctly and escalated as needed to ensure service was operational to meet client deadlines. I scheduled vendors for cold installations as needed. I also.

Adrian, MI

I led a team of cashiers ensuring that customers were handled efficiently and quickly. I also stocked checkout area with merchandise. I processed daily cash from registers. Also implemented procedures to prevent loss and leakage of merchandise.

Bachelor Of Arts (B.A.), Applied Linguistics

Activities and Societies: English Language Institute Headed up conversation groups of 5-7 international students from all over the world..

General Studies, Applied Linguistics

Education record

Education record