Ryan Pool Email & Phone Number

Development/Implementation: Collaborated with stakeholders (e.g., gather requirements, provide technical guidance); ensured development efforts aligned with business objectivesLed software development lifecycle (SDLC) (e.g., planning, designing, coding, testing, application deployment)Implemented best practices (e.g., code quality, version control, deployment) Developed: external integration with Treeno document scanning/storage system and integration with Alfresco… Show more Development/Implementation: Collaborated with stakeholders (e.g., gather requirements, provide technical guidance); ensured development efforts aligned with business objectivesLed software development lifecycle (SDLC) (e.g., planning, designing, coding, testing, application deployment)Implemented best practices (e.g., code quality, version control, deployment) Developed: external integration with Treeno document scanning/storage system and integration with Alfresco CMISsecure isolated casefile intake systemclient-independent deployment systemOptimization/Support:Conducted routine performance tuning/optimization of system, improving system responsiveness/user experienceProvided training/support to end-users, addressed technical issues, ensuring effective user software utilizationPerformed as customer primary point of contact for all technical inquiries, troubleshooting issues/remedies to maintain smooth, dependable system operationInfrastructure/Documentation:Managed server infrastructure ensuring system security, availability, reliability with proactive monitoring/maintenanceDeveloped/maintained detailed technical documentation (e.g., system architecture, design specifications, user manuals)Converted existing SVN development repository to Git Show less

Home Office Based

Work with account executives to identify security concerns for enterprise and SLED customers and prospective customers.Identify Trend solutions that best address concerns found or identified by customer or prospect.Discuss and demonstrate Trend solutions to customers and prospects in person, remotely via WebEx, or by telephone.Establish Trusted Advisor relationship with customers and prospects highlighting strengths and weaknesses of Trend's solutions with respect to customer or… Show more Work with account executives to identify security concerns for enterprise and SLED customers and prospective customers.Identify Trend solutions that best address concerns found or identified by customer or prospect.Discuss and demonstrate Trend solutions to customers and prospects in person, remotely via WebEx, or by telephone.Establish Trusted Advisor relationship with customers and prospects highlighting strengths and weaknesses of Trend's solutions with respect to customer or prospect's needs.Propose, plan, and execute Proof of Concept deployments of Trend solutions in customer or prospect's environment. Show less

Kansas City Metropolitan Area

SR. SOLUTIONS ARCHITECT | Sep 2010 – Jul 2012 Trend MicroHighlights: Developed hardware specifications for new hires to build VMware environments; member of engineering team completing major sale of secure email gateway installation to California Department of Transportation. Additionally, salvaged relationship with Clark County Nevada School District after a major upgrade issue; worked with other large clients (e.g., Denver Regional Transportation District, Vail Resorts, The Ohio… Show more SR. SOLUTIONS ARCHITECT | Sep 2010 – Jul 2012 Trend MicroHighlights: Developed hardware specifications for new hires to build VMware environments; member of engineering team completing major sale of secure email gateway installation to California Department of Transportation. Additionally, salvaged relationship with Clark County Nevada School District after a major upgrade issue; worked with other large clients (e.g., Denver Regional Transportation District, Vail Resorts, The Ohio University).SR. NETWORK OPERATIONS CENTER (NOC) ENGINEER | Jun 2001 – Sep 2010 SureWest (Formerly Everest Connections)Highlights: Managed NOC systems/servers (physical/virtual); negotiated support agreements with NOC systems vendors. Designed/developed custom secured web-based trouble ticket/customer provisioning systems; key contributor designing/ launching customer collocation facility.SR. COMMUNICATION SYSTEMS ANALYST | Feb 1999 – Jun 2001 Utilicorp United/AquilaHighlights: Planned/deployed remote agent NOC software, revamped NOC monitoring policies, served as primary point of contact between NOC and business units. Implemented Micromuse Netcool network management software; developed custom monitoring systems based on customer requirements/SLAs.SR. SYSTEMS ENGINEER | Apr 1997 – Feb 1999 Inacom Information Systems | Overland Park, KSHighlights: Designed/implemented nationwide Windows NT network for UtiliCorp United; supervised deployment of desktop systems at remote sites. Earned Compaq Accredited System Engineer certification. Monitored Cisco routers/performed correction of Windows/MS Exchange problems. Show less