At Office Max I was responsible for the development of my sales team members, teaching them a sound business model in order to provide the best customer experience possible. I was also accountable for my store's customer service satisfaction score, which was consistently at 85% or higher "highly satisfied" on a monthly basis. I was responsible for managing the store's payroll under a very tight budget. I also drove our team from an operational standpoint, ensuring we exceeded company standards for cleanliness and kept an in-stock store.During Back-To-School 2013 (Office Max peak season) I was the acting Store Manager and lead the store through a busy and successful third quarter.