Senior Business Operations Analyst
CurrentDeveloped new Customer Success and Renewals compensation models to align the priorities of each team to be accurately reflected in their compensation, and forecasted payouts to present to senior leadership.Modeled capacity for the Professional Services organization to forecast necessary headcount by showing the impact on cost and backlog of work along with revenue forecasts to predict margin.Designed short-term incentives for Sales, Customer Success, and Renewals to shift priorities towards new business goals mid-year and provided opportunities for process improvements in those focus areas.Created Excel files to manage variable compensation for the Customer Success and Renewals teams that provide clear monthly reporting and efficiently generate compensation breakdowns for team members.Prepared QBR slides with KPIs to quickly show successes and failures, along with insights for improvement.