Managing strategy and demand for the REOCIT portfolio for the EMEA and AMER regions

Real Estate Office Change IT (REOCIT) Project Manager

Global Third Party Access lead for GSAP deployments• Actively managed deployment teams with 3 – 6 people, given the workload and project specifications for a single project period.• Assist in the selection and tailoring of best practices for third party access to company IT environment.• Being a direct liaison between the Information Risk Management team and the Third Party Access team to make sure all best practices and procedures were in compliance.• Currently ensure staff is deployed to the proper task to meet or exceed project completion dates by deadlines.• Demonstrate advanced understanding of business processes, internal control risk management and IT controls.• Developed and deployed training materials for senior stakeholders, business partners and end users.• Enforcing corporate and international regulatory compliance requirements on every deployment.• Facilitate use of technology-based tools to review, design or implement policy changes for external users.• Facilitating discussions and consensus among various project senior stakeholders.• Generate innovate departmental and workflow improvements to meet corporate deadlines.• Monitor deployment standardization compliance, access compliance and created analysis of business requirement to improve deployment procedures.• Participate and actively supporting mentor relationships within the department.• Performing ad-hoc duties within the GSIP Program and TPA group.• Project deployments to over 1,000 Shell business partners in some of the following countries: USA, Belgium, South Africa, India, China, Australia, Germany, United Arab Emirate, The Netherlands, United Kingdom, France, Italy, Turkey and Russia.• Provide ad-hoc support to end users to make sure they are compliance with access policy and procedures.• Regularly communicate and model values of Shell Oil through development, performance, mentoring and evaluation of staff, while concurrently focusing on retention of diverse work teams.

• Contributed information and recommendations for IT strategic plans and reviews• Lead a cross-functional team(s) to deliver network upgrades and meet company IT needs• Developed documentation, training and other materials needed by customers.• Coordinated the technical efforts of other IT groups and external vendors as needed.

• Developed and refined support process for Level 3 customer support.• Monitored and assisted with OEM and partner issues.• Provided leadership and guidance to coach and motivate team members for optimal performance on projects.

• Advised management of options, risk versus cost benefits and other impacts on infrastructure technology solutions.• Diagnosed, resolved and implemented solutions for issues concerning both hardware and software.• Created and implemented technical standards and procedures across the enterprise for all strategic platforms.

• Researched technology trends and identified best practices and models to ensure that company was at the front end of new tech trends.• Developed and implemented testing protocols to ensure the integrity of all systems and processes.• Ensured the quality and integrity of all data stored in office systems, archived tables and in-house databases.

• Managed several helpdesk teams for Convergys key clients. Ex. Toshiba, Cisco, and Gateway.• Managed help desk resources for optimal performance assuring users were provided efficient and timely support• Monitored service desk database and followed up with assigned personnel to ensure timely resolutions.• Coordinated training of help desk personnel.