During my tenure at Rewst, I played a pivotal role in setting up the Rewst platform for new customers, ensuring seamless integration with their tech stack including RMM, PSA, Microsoft Cloud, and License Provider. I was responsible for configuring the Rewst platform and unpacking prebuilt automation for customers from our Crate Marketplace.I contributed to Rewst's growth from Series A through Series B by fine-tuning the onboarding process, effectively lowering churn rates. I wrote customer-facing and internal user guides and documentation, ensuring clarity and ease of use.In addition to these responsibilities, I managed support tickets, ensuring that issues were resolved promptly and accurately. I also actively engaged with community members on Discord, fostering a sense of community and enhancing engagement.

I was responsible for overseeing the technical implementation of new customers with Auvik. This involved shaping and delivering their technical implementation experiences, which included providing access to our training resources and certification programs. I fine-tuned alerts, conducted technical reviews, and performed deployment audits to ensure optimal setup and performance.I executed proven tasks and milestones to help customers get the most out of Auvik. This included one-on-one meetings focused on alert fine-tuning, integration, technical reviews, deployment planning, and audits. I also provided technical overviews and related demos to ensure a comprehensive understanding of the platform. My role emphasized highlighting the most relevant value propositions and features of Auvik to customers, ensuring they could fully leverage the platform's capabilities.

Provided customer service and customer satisfaction for two major clients of Needle Inc. Including both online support and advocacy at various conventions