Ryan R. Email & Phone Number

St. Louis, Mo, Us

● Establish goal driven relationship with customers to drive renewals and expansions● Manage a portfolio of $1,000,000 across multiple Audience Engagement products to achieve 90% renewal rate based on Annual Recurring Revenue.● Contribute to customer facing content that enables valuable conversations with customers while establishing thought leadershiplet's talk..

● Lead team standup, grooming, and retrospective meetings to efficiently deliver value to Upland Software customers across the CXM business unit● Manage the provisioning and onboarding service projects for new and expansion customers from end to end● Manage and deliver custom and recurring services projects across multiple products within the Upland CXM business unit● Consult during the pre-sales process to share technical knowledge, and scope new single and recurring service requirements● Lead scoping consultations to properly identify customer needs, and deliver statements of work ● Interface directly with members of Marketing, Product, and Engineering teams to ensure onboarding success● Meet with all stakeholders to communicate progress throughout the service project cycle● Enable customer success by providing a quality, relationship-focused onboarding service

Remote

● Led a functional Services team throughout the Upland Software acquisition of Second Street

● Led a functional Support team throughout the Second Street acquisition of Presslaff Interactive Revenue● Established a standard training procedure for new users, across all opportunity types by developing a content workflow and feedback process● Scoped and delivered integration projects to allow customers to utilize their audience data for their strategic initiatives.● Developed and implemented email nurturing campaigns using Hubspot and Salesforce to deliver relevant success and training content to new customers

● Supported the Promotions Platform by email and phone to troubleshoot and solve customer facing technical and usability problems● Interfaced with QA, Development, and Product teams to test development projects before they were released to our partners.

St. Louis

● Learned different roles and responsibilities of various teams by rotating cross departmentally

Iowa City

Ho Chi Minh City, Vietnam

Coralville, Ia