Manage three marketplaces for collectors of stamps, postcards, and comics. Work closely with design and engineering to solve problems for the business and our customers.

Brought Agile methodologies to the company while working to prioritize the roadmap and bring focus to the work in progress. Worked closely with the development team to build features including SmartMenus, BeerBoard P@Y, and SmartOrders.

Responsible for leading software teams in creating solutions that enable hobby shops to sell in-store and on the TCGplayer marketplace, focused on Order Management, Seller Payments, and APIs. Collaborated with product manager on roadmap and vision for the platform. Responsible for the selection of Tax Service for determining sales tax on orders placed on the platform. Establish, measure, and report on quarterly OKRs to leadership team.

Responsible for creating the product vision and grooming and prioritizing the backlog of software defect cases for the Optanix Platform version 5.x. Maintain strong working relationships with the Software as a Service, Managed Services, and Development organizations. Work closely with the development and documentation teams to communicate and ensure the product vision while delivering quality releases.

Responsible for grooming and prioritizing the backlog of software defect cases for the Optanix Platform. Maintain strong working relationships with the Software as a Service, Managed Services, and Development organizations. Work closely with the development teams to communicate and ensure the product vision.

Responsible for grooming and prioritizing the backlog of software defect cases for the CaseSentry Network Monitoring Software. Maintain strong working relationships with the Software as a Service, Managed Services, and Development organizations. Work closely with the development teams to communicate and ensure the product vision.

Manage the workload of the Triage team. Serve as an escalation point for the Service Delivery organization.Prioritize and assign issues escalated for root cause analysis.Provided leadership and direction to my staff of engineers. Coordinated with the Product Owners and Development management on corrective action plans for software defects. Instituted brown bag training sessions to increase staffs overall product knowledge. Opened the brown bag sessions to other departments within the company.Consulted with Quality Assurance Team on test plans for the product.

I work as an intermediary between our Network Support staffs that use our Award Winning Network Management Solution, and our development staff. Responsible for finding root cause analysis of system issues and communicating them to management and Customer Service. Also responsible for assessing enhancement requests and communicating requirements to development management.

Configure, maintain, and customize network monitoring solution for a diverse customer base.Analysis of system issues reported by customers. Worked with ShoreGroup Managed Services team on customer network incidents. Training of new hires.

Parse customer data for statement mailings.Create forms for customer mailings.Complete job orders for printing department.