Ryan Stevenson Email & Phone Number

Oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services

Richmond, Virginia Area

• Management of twenty direct primary care clinics in multi-state network serving small- and mid-market employers with self-funded health benefits plan.
• Launched seven new sites on time and within budgets, implemented ten new health service programs, doubled patient enrollment over two years, and integrated multiple technology platforms to increase patient access to.
• Optimized telemedicine and telephonic services to support 3X more virtual encounters in 2020.
• Added and streamlined medical records sharing to improve data integrity and create a population health platform with actionable analytics and value-based care coordination strategies.
• Developed Operations policies and SOPs to ensure safety, compliance, and quality.
• Coaching and development of provider team and support staff to ensure delivery of an exceptional patient experience with >97% customer satisfaction scores across the network.

Fort Lauderdale, FL

• Oversaw all aspects of implementations and day-to-day operations for more than $150 million book of business across 1,500 sites in the largest and most frequently used medical scribe company.
• Consistently achieved KPIs for customer satisfaction, growth, productivity, and gross margin.
• Improved customer retention from 93% in 2015 to 99% across 2017-2018.
• Account management for enterprise clients covering all needs through implementation, launch, and ongoing relationships, including sales, expansions, pilot programs, and renewals.
• Managed escalations of client concerns and worked with cross-functional teams on performance improvement plans to resolve corrective actions.
• Engaged in training, supervision, coaching, and professional development of 100+ managers.

United States

• Operational leadership and account management for 24 scribe programs across nine states.
• Full implementation of 6 programs, remotely directed implementations of 4 programs, transitioned into the leadership role of 4 established programs, and coordinated expansions.
• Led recruiting, interviews, hiring, classroom training, and clinical training needed to maintain 175-200 scribes encompassing ED and OP settings.

Doctor Of Medicine (M.D.), 3.8

Activities and Societies: Dean's List, American Medical Students Society, Emergency Medicine Club

Master Of Business Administration - Mba, Healthcare

Healthcare Management, Law and Ethics in Healthcare, Applied Health Economics, Healthcare Project Management, Strategic Planning in.

Bachelor'S Degree, Biology/Biological Sciences, General

Activities and Societies: James Monroe Scholar, Army ROTC, Phi Kappa Tau