Ryan Rambo Email & Phone Number

Towson, Maryland, Us

- Oversee the onboarding process for new employees, ensuring a smooth and positive experience from start to finish.- Collaborate with various departments to gather necessary paperwork and information for new hires.- Utilize HRIS systems such as Salesforce, ADP, Paychex, Workday, and PeopleSoft to manage employee data and ensure accurate record-keeping.- Conduct employee evaluations and provide feedback to management regarding onboarding processes and improvements.- Serve as a point of contact for new hires, answering any questions or concerns they may have during the onboarding process.- Develop and maintain relationships with key stakeholders, including hiring managers and department heads, to ensure effective communication and coordination.

Chesterfield, Missouri, Us

• Lead SaaS based on boarding for Aspire’s customers.• Guide client Power Users in the functionality of Aspire so that they can in turn train their full staff in their required area of the system.• Work with internal and external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.• Build a strong business relationship/partnership with the owner and power user team to ensure successful follow through during every stage of the deployment process.• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.• Develop repeatable and scalable processes to improve project quality and delivery.• Contribute to the internal knowledge base and share lessons learned with other resources.• Integrate the deployment of Aspire with the current or new company processes• Communicate clearly, timely and effectively progress in the on-boarding process to the Main Power User at the company and address any concerns related to achieving milestone goals.• Escalate deployment concerns to the Director of Client Services so that they can be addressed with the client immediately. Some travel is required for this position.

Irving, Tx, Us

Manage onboarding of new clients, including:• Performing system setup• Coordinating and performing training• Overseeing data import progress• Solving customer-specific workflow issues• Remain knowledgeable and up to date on all Service Fusion products• Contribute to the Service Fusion roadmap• Consistently meet or exceed company performance metrics• Collaborate with peers and clients on projects

Irving, Texas, Us

• Responsible for managing the relationship with clients from point of contract through software implementation and beyond. Also responsible for monitoring CSI metrics and making recommendations to dealership clientele on any areas of potential improvement. • Perform remote training, as well as consultative meetings. Interacting with all levels of dealership management and staff.• Provide clients with advice and best practices to better manage their inventory and merchandising. Ensure software utilization and help promote client's return on investment as per company road map. • Maintain monthly communication with different levels of the dealer management at each dealer location including management of customer issues and conflict resolution.

North Hills, New York, Us

• Responsible for managing the relationship with clients after the implementation period and beyond. Also responsible for monitoring all case metrics and making recommendations to dealerships on areas of potential improvement, while interacting with all levels of dealership management. • Maintain weekly communication with different levels of dealer management at each dealer location including management of customer issues and conflict resolution.• Develop references through existing dealers and coordinate ongoing training and technical support needs of the dealer.• Provide onsite visits as required for each subscribed client.• Manage assigned book of business working with influential DMS clients remotely through conference calls, proactive, as well as reactive support of dealership management.• Provide quarterly call reports through Salesforce to look for training trends and needs

Cleveland, Ohio, Us

• Service over 100 Owners and over 160 individual contracts. Manage the daily processing of trips, payments, account reconciliations, filing and general customer service.• Provide world-class customer service to fractional ownership. Responsible for coordinating and managing all facets of the private aviation ownership. Provide customer support, planning and optimization for the best owner and flight experience to over 25 multi-million dollar corporate and personal accounts. Relies on experience and independent judgment to plan and accomplish goals. Self-driven to elevate the service levels provided, resulting in owner retention and sales referrals.• Professionally handle a high volume of incoming calls• Proactively communicate any changes, delays or other potential disservice concerns• Prepare detailed invoices and utilization reports in compliance to each unique contract while also responding to billing inquires.• Maximize owner relationships by assessing needs and offering creative solutions, and services when resolving post flight issues and/or responding to owner feedback.• Work offsite at Dallas Love Field every other week to meet/greet flights while still able to continue daily duties.• Develop and maintain a trusting business and personal relationship with the customer and direct them to plan and optimize their accounts.

Us

Richmond, Virginia, Us

Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-line phone system.

Bachelor Of Business Administration (B.B.A.)

Business Administration And Management, General