Ryan Reagan Email and Phone Number

Assessed and presented the health of business operations to leadership teams. Collaborated with and supervised large, outsourced partners to achieve operational success. Monitored and addressed all organizational process gaps.• Supported client base revenue of ~$15.6B annually by ensuring accurate billing and timely payments.• Streamlined operations support for both internal and external clients, increasing efficiency.• Spearheaded the development, implementation, and governance of Key Measures (KMs) and Key Performance Indicators (KPIs) with oversight of an outsourced partner.• Launched and customized a Root Cause Analysis (RCA) process to enhance operational efficiency.• Innovated and implemented a Web-based process for organizational issue management tracking, improving accountability.• Led complex, high-value dispute resolutions for corporate clients through structured project management.• Acted as the organization’s lead escalation liaison for all process-related issues.• Coordinated resolution of contract implementation errors, mitigating impact.• Implemented governance process to streamline the transition of several work functions to outsourced partner.• Project managed the implementations of complex billing solutions for large business clients.

Coordinated with cross-functional resources to manage and resolve large billing dispute projects. Managed client base totaling ~$155M in annual revenue. Supervised and managed multiple ad hoc teams tasked with resolution of highly complex billing disputes.• Reviewed and presented AR (Accounts Receivables) results to client base to ensure timely receipt of all payments.• Acted as SPOC (Single Point of Contact) for all dispute and payment issues for client base.• Conducted proactive account monitoring and resolved billing errors, minimizing client impact.• Mentored and trained team members in systems and processes, fostering a high performing team culture.• Developed and led training modules for various teams, enhancing skill alignment.• Ensured accurate contract implementations, reducing potential billing discrepancies.

Supported assigned client base in all service-related issues on 24/7 basis. Monitored all client order and network repair activity and escalated appropriately to ensure prompt resolution.• Served as the primary escalation contact for outage issues, ensuring prompt resolutions.• Analyzed accounts receivables, proactively addressing billing disputes to maintain positive client relationships.• Created and delivered customized stewardship reports for presentation to clients.• Communicated resolution paths for issues across all management levels, driving accountability and transparency.