• Single-handedly published over 500 SOPs for all departments; independently designed/stood up companywide Microsoft Sharepoint (& team knowledgebases)• Developed, published, assigned & maintained >85 online modules (LMS Lessonly) and 15 independent learning pathways, all including videos, interactive guides, scripts, assessments, Powerpoints & more• Collaborated with executive stakeholders across all departments to ensure alignment on KPIs, including employee learning accountability and company-wide procedural adoption• Established/developed department-wide CRM standards in leadership/coaching, project & adherence reporting

• Hired, onboarded, tracked and trained over 950 new hire employees companywide with 40-hour virtual orientation using independently generated content (Powerpoints, videos, group activities, trainings modules & exams)• Managed, coached and led a team of 12 supervisors, each with teams of 10-15 employees of project managers peaking at a total report count of 175 employees under my leadership• Created/maintained department/team-specific dashboards, reports using CRM Salesforce; established KPI adherence protocols across 9 separate depts• Implemented leadership and coaching standards, including performance standards, improvement plans, one-on-one protocols, and learning pathways for all Customer Accounts employees

• Created, assigned, facilitated and tracked monthly training to employee body of 900+ via LMS Bridge Instructure, serving as joint LMS administrator• Independently coordinated, scheduled & billed customers (internally & externally) for a wide variety of technical training across 7 statewide campuses• Published multi-volume 75+ page SOP for technical training billing in MS-DOS• Biweekly travel to Reno to facilitate on boarding & new hire orientations• Unilaterally balanced, managed and tracked $6K revolving monthly expense accounts for training & HR dept

• Created, facilitated & updated product & process knowledge to a team of 150 customer service employees• Evaluated training needs through successful merger with SolarCity via online content (Bridge), in-class facilitation (Microsoft Powerpoint), virtual training & one-on-ones• Collaborated with team leadership on metric qualifications (as they pertain to ongoing trainings), KPIs and employee enrichment

• Managed & coached team of 30 while developing individual soft skills through one-on-ones, call reviews & performance improvement.• Recorded, reviewed & professionally resolved customer concerns, legal threats & escalated scenarios• Independently implemented savings analysis process for customers to evaluate usage, system performance & utility service agreements• Partnered with directors/managers to implement processes for defaulted & unresponsive customers

-facilitated resolutions to escalated customer situations including legal and displacement scenarios-generated cycles of learning through digestion and dissemination of customer feedback-managed inflow of job disqualifications and ensured prompt customer notification-enacted and designed CAMG process of customer savings analyses to summarize energy costs prior to and following a solar system installation

-Manage order workflow and from order placement through product buy process and ultimately delivery of goods.-Facilitate international shipments through preparation of various documents and services to ensure on-time delivery of international shipments.-Collaborate with vendors/factories to assist in proper product labeling, packing and shipment of goods.-Develop international professional relationships with customers and communicate urgent order updates, buy reminders and product information to customers.-Develop and maintain professional relationships with a variety of internal departments (i.e. Planning, Sales, Sourcing) to ensure prompt delivery and accurate exit-factory dates; relay this information to customers-Assist in internal retail order processing (Mexico) and general order cleanup.

• Assist customers with ordering, product inquiries, returns, and general information in both English and Spanish• Troubleshoot website, product, and shipping issues• Answer telephone calls, chats, and emails

Acted as a TA (teaching assistant) in various upper-level Spanish coursesOrganized and completed a brochure for students considering a degree in Spanish Continuously collaborated and interacted with Spanish faculty, building rapport and a professional relationship

Helped and encouraged students develop beneficial study habitsProvided supplemental lessons and activities that enhanced students' comprehension of course materialAttended regularly scheduled training modules to enhance job performanceOrganized and developed resolution plans for students who were struggling academically Assistant to the Department of Modern Languages and Literatures, St

Responsible for timely greeting and order-taking. Proficient in computer-based restaurant application softwareIn training to become a Certifiably Designated Trainer (CDT) to assist with new employee assimilationActively closed and opened the restaurant