Senior Software Engineer working on payment platforms at Capital One

Senior full stack engineer working on Search and Inventory platforms

Full stack agile development for Customer Care application-Technical lead for all offers platforms in the Care application-Designed and built a new system for customer retention that presents aggressive offers for customers that call in to disconnect lines or accounts. Implemented a real time speech system to pull in new offers based on the discussion customers have with call center reps. Built functionality that allows reps to get an estimated bill quote based on accepting those offers. Worked with business partners and development resources across many remote locations to meet aggressive business deadlines.-Technical lead for Care integration of a system that allows call center reps to view bill changes with customers in real time before submitting an order, effectively reducing repeat call ins and average handle times.-Implement a GraphQL API to retrieve pricing and offers from competitors and display that info to reps to better assist customers that are considering disconnecting their accounts to accept an offer from industry competitors.-Migration of ExtJS/Jquery to ReactJS.

Data Science - End to end ETL of disparate big data sources to create custom reports and visualizations hosted on an angular front end.-Automated ETL from Teradata, Oracle, flat files and other data sources within Verizon to create complex visualizations and reports in Tableau for all major Verizon product launches.-Partnered with business and leadership to determine KPIs for product launches and delivered real time reporting during launch days.-Worked with IT partners to consolidate data and deliver reports on performance bottlenecks and areas of enhancement for APIs and applications related to customer data.-Maintained and enhanced an Angular 1.0 front end for hosting tableau reports and user access permissions for sensitive data.

Full stack agile development for Verizon Wireless Customer Care application-Partnered with leadership across customer care to understand the business need for a performance and experience monitoring framework. Designed and delivered a native HTML5/JS plugin to meet that need and integrated across multiple applications to deliver an omnichannel monitoring experience. Received a patent for the system in 2018.-Wrote detailed documentation on how to integrate and use the tool to allow more applications to use the plugin.-Built an IBM Streams Map Reduce process to add real time consolidated performance monitoring and log processing before storing date in Elasticsearch. Built dashboards in Kibana and Grafana to visualize real time performance data.-Delivered an Angular 2.0 version of the care application that was customized to meet the needs of the financial services department.

Full stack agile development for Verizon Wireless Customer Care application-Migrated .NET application to J2EE/JavaScript-Implemented enhancements to the computer telephone interface that pulls call information into the care application.-Developed a component that allows reps to view and cancel any pending orders on a customer's account.-Delivered enhancements to the call flow to ensure tier 1 reps perform adequate troubleshooting before being able to transfer calls to tier 2 tech support.-Integrated the care app with a system that allows customers to call in and dispute payments.

Student intern in Governance Risk and Compliance-Migrated expense reporting to a new format-Performed analysis and delivered reports on collaborative tools and their ability to enable agile development-Maintained and IT Wiki with detailed information and points of contact for different systems and applications within the organization