Ryan Ressler Email & Phone Number

Las Vegas, Nv, Us

-Led 10 week new hire training class consisting of 12 trainees with 100% graduation rate-Created learning materials, quizzes, and tests for performance benchmarking-Conducted new hire orientation assisting with set up and troubleshooting of software/hardware-Assists clients with account maintenance and inquiries for General, Bank Card, and Digital Banking-Provides white glove service to all clients -Receives exceptional quality assurance and client survey scores

Las Vegas, Nevada, United States

- Managed the operational functions of eleven different outlets including lounges, front bars, and service bars.- Supervised a large staff consisting of Bartenders, Apprentice Bartenders, Bar Porters, Cocktail Servers, Ultra-Lounge Servers, Lounge Servers, Lounge Runners, and Lounge Bussers- Directed a smooth, efficient, cost effective operation, including labor management, scheduling and inventory control- Audited POS terminals for product and price correctness, and submits button requests in staderdized format to rectify- Reviewed and interpreted financial / POS reports for forecasting purposes - Troubleshoot malfunctioning POS systems- Developed strategies with managers and executives to drive employee engagement and retention- Ensured delivery and measurement of guest service consistent with Forbes's and MGM's core service standards - Coordinated and executed group events for large parties ranging from 20 - 150 people ensuring service and spend minimum are in line with group contract.- Responded to guest inquiries to ensure guest satisfaction - Provided guidance, counsel, and coaching to beverage employees- Coordinated the requisition process and stocking of beverage outlets to maximize revenue- Partnered with Distributor and Brand representatives in the execution of special events and product activations - Collaborated with with staff and other outlet managers for product back bar placement in compliance with brand partnerships- Inputted supply orders through Stratton Warren platform to maintain proper inventory levels- Analyzed Collective Bargaining Agreements to inform management decisions

Las Vegas, Nevada, United States

- Shadowed and worked with operations managers during rotations in multiple F&B departments such as Beverage, QSR, Banquets, Buffet, Cafe , Specialty restaurant, and In-room dining- Experienced non-F&B rotations in following departments Retail, EVS, Housekeeping, and Front desk- Observed day to day operations and managerial duties- Led interviews and gave information regarding available positions at job fair tabling- Assisted in implementation of policies and procedures- Developed strategies with managers and corporate level executives- Completed capstone project assigned by F&B COE to create standardized onboarding and training procedures for Beverage and Specialty Restaurants

-Assisted NSHE staff with computer technical issues such as help with viruses and malware-Responded to staff and client calls regarding hardware / software issues-Imputed work tickets on KACE platform-Scheduled video conferences using Renovo software for Chancellor's office

Las Vegas, Nevada Area

- Mastered and understood how to meet and exceed Forbes 5-star service standards- Gained intimate knowledge of Food and Beverage operations- Learned how to operate in a luxury high volume environment

Las Vegas, Nevada Area

- Oversaw day to day operation on pool deck, two outdoor bars, and grill- Conducted interviews for potential new hires and informed on hiring decisions- Supervised and made scheduling for 23 lifeguards, 6 security hosts, and 5 cocktail servers- Resolved customer complaints and mediated employee disputes

- Food runner for 2017 pool season

- Line cook, catering events, inventory management

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Tau Kappa Epsilon | Leader: -Risk Management Officer -Fundraising Chair -Interfraternity Council Chair.

High School Diploma, Culinary Arts/Chef Training

Activities and Societies: - ProStart Culinary Team - Skills USA - Forensics Team (Debate)Culinary Skill Certificate