• Deploying and managing network security solutions such as firewalls, routers, switches, IPS, and IDS solutions to ensure the confidentiality, integrity, and availability of client systems and networks • Designing and implementing VPN solutions to establish secure and reliable multi-site network communication and remote access for clients • Conducting incident response and investigation activities, including analyzing security events, identifying potential threats, and implementing mitigation measures • Collaborating with cross-functional teams to develop and refine security policies, procedures, and guidelines• Leading cross-training efforts to enhance team networking and security incident response effectiveness

• Developed SCCM, Ansible, and PowerShell scripts to automate maintenance tasks, system configurations, testing, patching, and upgrades for Windows Server 2012/2016 and Windows 7/10 systems. • Implemented and maintained QA lab and production environments, reducing downtime, and increasing operational efficiency • Leveraged Red Hat Enterprise Linux server and Ansible Tower to orchestrate automated deployments to the lab, resulting in a 80% increase in delivery speeds • Conducted system performance analysis, tuning, hardware integration, system design, and capacity planning for future initiatives

• Provided comprehensive technical support for the R10 and Aloha Point of Sale systems, troubleshooting and resolving complex hardware, software, and network issues• Ensured the stability and reliability of Windows Embedded Industry production systems by validating software updates and performing benchmarking with proprietary tool kits, resulting in increased uptime and availability at retail locations • Spearheaded automation initiatives by developing and maintaining PowerShell and Python scripts, streamlining team workflows, and reducing labor time by up to 90%• Trained incoming technicians on all supported hardware, software suites, and tooling

• Delivered technical assistance to families and school administrators via phone, live chat, and email • Supported users with registration forms, administrative tools, and general operating system usage • Designed customer web portals using HTML and CSS • Utilized the Zendesk support ticket system to create, track, and follow-up on customer cases

• Provided internal technical support diagnosing and resolving computer hardware and software issues, ensuring uninterrupted operations • Identified and troubleshot hardware, software, and network issues through systematic problem-solving methodologies • Installed, configured, and upgraded computer hardware, software applications, and peripheral devices • Performed inventory management, tracking assets, and providing insights for capacity planning to support the rapid expansion of teams

• Enforced park safety rules and monitored waterways• Responded to distressed guests and administered first aid• Maintained cleanliness of assigned areas

• Scheduled, organized, and hosted study sessions for students• Assisted students in reviewing materials and developing problem solving skills• Tracked the attendance and progress of the students